Member Engagement Officers - Rugby, United Kingdom - Institution of Chemical Engineers

Institution of Chemical Engineers

Verified Company

Rugby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:

We are looking for two dynamic and proactive Member Engagement Officers to guarantee outstanding service delivery for our diverse range of member committees and groups.

Through taking a lead on formalising operations, the role holders will ensure compliance with governance requirements and legislation, alongside innovation and continuous improvement in service provision for the benefit of our members.

Successful execution of the role relies on the highest degree of professionalism when liaising with high-profile external stakeholders such as Trustees, committee and group Chairs, and equally with staff across the matrix in IChemE.

Through providing the highest quality of professionalism and service delivery, they will be key contributors to achieving IChemE's strategic goal of supporting a vibrant and thriving profession.

Located at IChemE's Head Office in Rugby, these roles will work seamlessly with other teams across the institution, with our member groups and committees, and with other external stakeholders to achieve exceptional service delivery and standards.

Requirements:

Delivering a confident, competent professional service whether in person, in a virtual meeting, or in written correspondence.
Drawing on exceptional time management and proficient project management skills to support a large number of groups across our global membership, providing an equal service to all.
Ensuring adherence to SOP's, processes, and key documentation, including identifying opportunity for continuous improvement and efficiencies.
Ensuring an efficient and effective secretariat service through standardisation of processes, documents, storage, and guidance
Development of, and compliance with, Service Level Agreements.
Supporting engagement with a range of member benefits, including making regular suggestions for innovative new products and services
Proactively working with internal teams to ensure a seamless member experience across all touchpoints.
Providing accurate and robust reporting against KPIs for a range of audiences including peers, senior management and governance groups
Collaborating with counterparts in other PEIs to share best practice and maintain relevance.
Advocating for members within the institution and through our committees and stakeholders, ensuring their needs and expectations are met and their voices are heard.

IChemE is an international membership organisation and activities often take place outside of normal working hours. The job holder must be willing to regularly attend and participate in such activities and associated travel.

Additionally, the job holder will be required to liaise with colleagues located in different time zones on a regular basis to meet the needs of the business.

Some business travel will be involved in the role.

Due to IChemE's international nature, this position requires a willingness to work flexibly and to engage in business discussions outside of normal working hours.

Other information:

This is a permanent role based on 37.5 hours per week working full time Monday through to Friday, although flexibility may be required to meet business needs.

You will be required to work from our UK Rugby office location (CV21 3HQ). Free onsite parking is provided.

Starting salary will be in the region of £31,000 - £35,000 per annum (depending on experience) plus benefits which includes an excellent pension scheme.

Interviews are likely to take place as follows:

Stage 1 Teams call Tuesday 12 or Thursday 14 March 202
Stage 2 in-person interviews at IChemE offices in Rugby on 18 or 19 March 2024.

IChemE benefits of employment include:

Annual performance reviews
Training and development opportunities
Company contributory pension scheme that matches employee contributions by 1.5 times up to a maximum capped 12% employer contribution
Life assurance linked to being an active member of the pension scheme
28 days annual leave (plus bank holidays) for full time members of staff
Company paid sickness leave after 6 months employment and increased at intervals based on length of service
Employee Assistance Programme and wellbeing support
Health cash plan (cash back on optical, dental, physio and more)
Financial support to help cover the cost of professional membership subscriptions if relevant to your role
Free parking and refreshments at our Rugby Office