Software Solutions Officer - Egham, United Kingdom - ProAV

ProAV

Verified Company

Egham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role
The main purpose of the role is to assist in the management, development and growth of the business. The company want to further develop the strategy specifically around the delivery of enhanced service-based solutions to ensure continued growth and alignment with current & future market trends

The role requires analysis of technologies, platforms, and OEM services in order to assist the Board in formulating the strategic plan.

Once the plan is agreed the role will include responsibility for delivery of the plan in phases to agreed timeframes under programme management.

There will be a requirement from time to time to assist the relevant sales teams in Tenders, RFP's and Client presentations to provide specialist input on AVIT integration, services available in regard to UC's, remote support & monitoring, service dashboards and other related services.

To review the current status of proAV managed services systems and infrastructure
To recommend upgrade path (probably MS 365) to provide a stable platform with the initial focus on the Helpdesk and all related services — to consider within this deployment interfacing with other client ITSM platforms via API's & ebonding for closer client alignment
To oversee implementation and roll out within the service business — potentially then to extend out to the remainder of the business
To review and recommend remote support & monitoring solutions that the company can sell 'as a service' to its client base both current & future and working with the technology teams to oversee implementation
To assist SMT in the development of enhanced commercial models that provide a standardsbased service catalogue
To review current trends in the unified comms marketplace and advise on support solutions necessary to support & maintain all products
To assist in the development of the companies AV & IT integration policies as technologies merge and revue commercial opportunities within
To assist on the ongoing development of the company's strategic global partners
Review of the company's current ITIL status and provide any recommendations to further enhance the status by individual and company
To identify, develop & work with strategic partners to assist in the growth of the business
To work on specific projects/assignments as required by the Board from time to time

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.

To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams remotely manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365.