Field Service Engineer - Stonehouse, United Kingdom - ABB

ABB Stonehouse, United Kingdom

2 weeks ago

OTHER

Description

Field Service Engineer - PGA

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Field Service Engineer, responsible for the servicing, commissioning and calibration of analyser systems supported by ABB Measurement Products [including Advance Optima (CGA, ACF-NT,ACF5000), Gas Chromatographs, analysers) throughout the UK and occasionally overseas

Your responsibilities

Service engineers are required to visit client sites, usually alone, servicing and calibrating ABB & 3rd. party analyser systems.
Analysers returned to the Stonehouse repair facility are evaluated and repaired by service engineers.
Client training either at the Stonehouse training facility or onsite will be developed and conducted by the service engineers
The ABB Measurement Products engineering group at Stonehouse also integrate analysers into systems with analyser shelters and sample systems. The service engineers are required to assist in check-outs at and follow the system to site for pre-commissioning and commissioning phases of the project.
Technical and administrative reporting
Client technical telephone support
Required to work in a variety of domestic industries, offshore and occasionally overseas
UK and foreign travel and working away from home will be required as a matter of routine
When sufficiently experienced engineers will participate in a weekend callout rota. Approximately 1 in 6 to 1 in 8 weekends on call
Ensure ethical behaviour in line with code of conduct
Ability to work stand alone and work within a team
Awareness and ability to operate to general Health & Safety Rules
Commitment to self-development and continuous knowledge and skills improvement through formal and hands on training and development
Maintain the expertise of the ABB service team through training, personal development, workshops, documentation and knowledge sharing
Understanding of Customer Service principles and their effect on the business
Integrate into the wider Country Service Team and other ABB business areas developing cross business opportunities
To ensure compliance with Sustainability Processes, Quality Management System, Safety Procedures and Accountancy Policies
Interact and work directly with customers at varying levels to meet their expectations of the Service product
Ensure legal compliance for customers
Responsive to customer requests
Develop and maintain key customer relationships with the following: Project engineers, Front End sales, Account managers, Service Operations manager, Service Supervisor
Develop ABB analyser product knowledge and experience
Deliver excellent customer service
Provide prompt and timely support to customer needs

Your background

Qualified to a minimum HNC level in instrumentation or similar subject
Experience of servicing in an industrial environment, on a variety of analyser systems
Good customer and networking skills
Good reporting skills
Ability to work both as part of a team and in isolation
Knowledge of analysers / ABB analysers would be an advantage

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
Work model: remote #LI-remote
Work model: hybrid #LI-hybrid
Work model: on site #LI-onsite

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