Operations Officer - Stirling, United Kingdom - University of Stirling

University of Stirling

Verified Company

Stirling, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Post Details
2 Positions Available

Full time.
Open ended.

Interviews dates are to be confirmed.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The Post

As the Operations Officer you will be a key member of the faculty's professional services management team and will be responsible for the delivery of a high-quality service to academic staff, students and other key internal and external stakeholders.

A good team player and a leader, you will be process-driven, can prioritise a range of tasks in a fast-paced environment, communicate at different levels, and have an excellent understanding of the planning and execution involved in the delivery of an efficient and effective administration service.

Description of Duties
Leading a team to provide a professional, high quality, and customer-focused service in an agile and dynamic workplace.

Delivery of an efficient and effective service and experience to staff and students
Managing and delivering administrative support for student lifecycle administration
Commitment and contribution to continuous process improvement
Supporting workload and resource planning to deliver teaching and research
Monitoring delegated budgets and managing financial processes
Supporting business continuity and risk management planning
Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility
Taking an operational lead in supporting University and Faculty quality assurance processes
Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching
Providing efficient and effective committee management

Here are the common skill areas you are likely to use in this role:

Communication

Communicating verbally and in writing
Distilling and communicating information to a range of audiences

Organisation and business planning

Planning and organising workload

Data Analysis

Drawing conclusions and presenting evidencebased findings
Using data to review and monitor performance
Gathering, assimilating and interpreting information

Digital

Utilising software to enable delivery

Interpersonal

Collaborating and working as a team
Establishing and managing relationships
Judgement

Thinking critically

Identifying, recommending and implementing solutions

People Management

Leading, managing, developing and coaching teams

Essential Criteria

Qualifications

Educated to a minimum of degree level, or equivalent qualifications or equivalent professional experience

Knowledge & Experience

Extensive work experience in fast paced, customer focused administrative environment
Experience of staff leadership, management and development
Experience of managing sensitive/confidential issues with tact and diplomacy
Experience of working across organisational boundaries to achieve goals
Knowledge of data protection and equality legislation and an appreciation of the potential impact of this legislation on the duties of the role

Skills & Attributes

Excellent organisational and time management skills, resilience and ability to prioritise a demanding workload in a pressurised environment, while maintaining high standards of quality and accuracy
Creative and positive attitude with a commitment to providing a highquality service
Ability to work as part of a team to achieve goals while also being capable of independent working and using individual initiative
Excellent written and oral communication skills, with the ability to give and receive

information effectively using a variety of methods and to communicate with a wide range of university staff, students and external partners; ability to interpret and communicate policies and procedures

Ability to exercise sound judgement and resolve issues and problems effectively and independently, seeking advice where appropriate to ensure buyin to the proposal or outcome
Ability to foster good relationships, using tact and diplomacy where required

Desirable Criteria Qualifications**- Evidence of ongoing leadership and management training and qualifications

Knowledge & Experience

Experience of working in Higher Education and/or uptodate knowledge and understanding of the HE sector and issues relating to the student lifecycle and experience
Experience of working with complex (preferably student) administration systems (e.g. SITS,CMIS, Blackboard etc.)
Experience of setting customer service standards, and of setting and monitoring individual and team objectives
Experience of preparing agendas, writing minutes and taking follow up action
Experience of continuous improvement methodologies and business process review and/or implementing change projects
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