Customer Service Advisor - Durham, United Kingdom - Adecco UK

Adecco UK

Verified Company

Durham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor

Location:
Peterlee, SR8 (Bracken Hill)

Employment Type:
Full Time

Salary:
£20,500 - £21,500 per annum plus OTE (£3,360 pa)

Shift Pattern: 37.5 hours including evening and weekend shifts Monday - Sunday 07:00AM to 09:30PM

Benefits:

Monthly performance bonus
A taxfree £500 success bonus on passing probation
12 week training programme
Routes to career progression
Hybrid working available the once probation period is passed
Free life assurance and a range of national and local retailer discounts
Free onsite parking
30 days annual leave increasing to 33 days with service (incl. public holidays),
Eye care vouchers
Cycletowork scheme
24/7 Employee Assistance Programme with an NHS Approved mental wellbeing mobile app

***
Job Role:Adecco are currently recruiting for a leading provider of accident services in the motor insurance sector in the UK with immediate start dates for permanent customer service opportunities.
***
Main Responsibilities:

Acting as first point of customer service to regarding new and ongoing claims.
Promote company products and services to the customers, for example hire vehicles, vehicle repairs and following up personal injury claims.
Use telephone scripts and be FCA compliant
Liaise regularly with customers, suppliers, partners and insurance companies regarding the progress of claims
Input and process information accurately onto the company ICT system
Meet call targets and contribute to team targets.
Maintain excellent standards of customer service at all time.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Rachel Foulkes