Service Department Administrator - Cradley Heath, United Kingdom - Linekar Recruitment

Linekar Recruitment
Linekar Recruitment
Verified Company
Cradley Heath, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Service Department - Administrator

Monday to Friday 8 am to 5 pm with half hour lunch break.

25 days holiday p.a., pension, death in service benefit.


My client is seeking a new recruit to join their team in a very busy service department, working with the Branch Manager and Contracts Managers to deliver services to Customers and administrate the full records collation into an electronic database system from instruction to proceed through to closure of payment.

The role will embrace various office duties from taking telephone calls, logging breakdowns and managing records on their in-house software, liaising with customers and engineers to preparation of reports and tea making


The successful applicant will display the following attributes:

  • Team player
  • An eye for detail to ensure validity of records in all formats
  • Commitment to first class Customer Service
  • Integrity and reliability
  • Ability to be self motivated and work with the minimum of supervision
  • Excellent communication skills, both written and spoken
  • A telephone manner which is engaging and helpful
  • Ability to work successfully in a very busy and demanding environment

The successful applicant may have the following experience:

  • Experience of working in a similar data rich and busy environment where revenue and customer satisfaction depend on accuracy of records
  • Experience of working within multiple Service Level Agreements
  • Experience of collecting and calculating KPIs to measure performance against targets would be an advantage
  • Ability to combine data and records handling with a busy telephone call rate
  • Work closely with other team members including Branch Manager, Contracts Managers, Supervisors, Administration Team members and the team of engineers
  • Managing paper and electronic records to create full work records within a computerised database system, which is an essential requirement of the company's operations
  • Excellent working knowledge of Microsoft Office Word & Excel.

Job Types:
Full-time, Permanent


Salary:
£24,000.00-£25,000.00 per year


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application question(s):

  • Do you have experience in working within a fast paced demanding environment?
  • Are you happy to work Mon-Fri 8am to 5pm with half hour lunch break?

Experience:


  • Customer service: 3 years (preferred)
  • Administrative experience: 3 years (preferred)

Work Location:
In person


Reference ID:
JL065
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