Service Controller - Aylesbury, United Kingdom - Matt Burton
Description
Role & Responsibilities- Front of house reception work
- Arriving vehicles on tech tool
- Answering telephones and dealing with a range of basic, nontechnical customer queries, escalating where necessary
- Face to face customer enquiries
- Providing updates to customers
- To receive goods, keys and vehicles and document as directed.
- Record attendance, work performance, times taken and associated details on computer systems ie Willow/tech tool
- Filing and general administrative duties as directed
- Complete 256 activity, which may include a basic driving requirement when receiving vehicle handover
- Where appropriate support job closures/completions
- Ordering parts and supplies using approved providers
- Support garage manager with management of job cards
- Must hold current valid driving license
- Recent experience of working in a garage workshop environment, including an understanding of the Health & Safety requirements in this type of environment
- Experienced in managing customers both face to face as well as via the telephone
- Ability to work under pressure, eg during peak times a number of vehicles normally need to be checked in/out with multiple customers in the Reception area at the same time
- Able to carry out non safety related vehicle activities, eg changing light bulbs, wiper blades etc
- Good PC skills including use of Outlook, Word & Excel
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