- 27 days annual leave (plus bank holidays) and a holiday purchase scheme.
- Generous pension scheme, with an employer contribution of up to 10.5%.
- Life Assurance (x4 salary).
- Subsidized private medical insurance.
- Cycle to Work scheme.
- Employee discounts platform, including gym discounts.
- 24/7 employee assistance program supporting your mental wellbeing.
- 2 days volunteer leave.
- Equalized maternity, paternity, adoption leave and pay for all new parents.
- Handling a large volume of phone calls, suggesting rejection or investigation of a claim during initial contact.
- Managing customers' expectations, clearly explaining decisions and the next steps in the claims process.
- Seeking advice, guidance, and authorization when needed, from the appropriate support department.
- Ensuring comprehension and compliance with GDPR and Fair Treatment of Customers regulations.
- Managing complaints promptly and proactively, adhering to required timelines and regulatory guidelines.
- Customer Service Experience.
- High level of empathy.
- Strong verbal and written communication skills.
- Proficient in using computers.
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Customer Experience Co-Ordinator - Milton Keynes, United Kingdom - NHBC
Description
Salary:
Up to £25,000 depending on experience + up to 6% discretionary bonus per annumWorking Location: Hybrid – Milton Keynes - Office requirements Monday, Tuesday and Thursday.
**Additional IDD checks will be required for this role***
The role is to start Monday 8th July 2024.
At NHBC we are proud to be distinctive. No other organization in our field combines the range of services and magnitude that we provide. As the leader in the market, our name is synonymous with new home warranty and insurance. Our team is motivated by our core mission to elevate standards in housebuilding and safeguard homeowners.
Why you should be part of our team
We are a cutting-edge, lifestyle and family-friendly employer who is experiencing rapid growth, investing in technology, data, and innovative ways of working. We are seeking enthusiastic, skilled, and motivated individuals to join us on this adventure.
We promote a flexible work environment. We don't guarantee we can provide you exactly what you desire, but we are always open to discussing flexible working.
What we provide:
What you'll be responsible for:
The ideal candidate will possess:
Sometimes potential candidates are deterred if they do not meet all the criteria. We believe that individual experiences, skills, and enthusiasm make all the difference, so if you meet most of the criteria, we would love to hear from you.
Your career with us
We have numerous inspiring examples within our organization of individuals who are advancing their careers with us. We strongly advocate for internal mobility and strive to retain our top talent. We provide exceptional personal growth and advancement opportunities. If you are ambitious, motivated, and hardworking, you will thrive with us. We will assist you with comprehensive training, continuous development, and the chance to attain recognized certifications and professional memberships.
Our diverse culture
We are dedicated to fostering an inclusive culture that promotes everyone to bring their authentic selves to work. We firmly believe in the rights of all our employees and customers to be treated equitably, with respect and dignity, without discrimination. We have active employee networks that support our colleagues and their allies, creating secure environments for open discussions and the exchange of ideas.
