Customer Support - Manchester, United Kingdom - CV Screen

CV Screen
CV Screen
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Support & Live Chat Agent

Manchester - Hybrid

Salary up to 24k + Excellent Benefits
**CV Screen is recruiting for a Customer Support & Live Chat Agent to join an amazing, empowering, membership organisation who help to drive business performance. You will be joining a talented team who are committed to providing exceptional service to their customers.

Our clients pride themselves on looking after their staff, so a superb benefits package is on offer in this role, with regular time for professional development, team away days, hybrid working and an excellent holiday package


WHO WOULD THIS ROLE SUIT:

**As the Customer Support & Live Chat Agent, you should have proven experience in a customer experience role, putting the customer first in everything you do and making sure they have a smooth customer journey. This is a role where you can really develop your career in a proffessional, supportive environment


DUTIES INCLUDE:


  • You will provide video calls to new customers using Zoom and Loom.
  • You will escalate customer support tickets to the dedicated teams.
  • You will represent the company in virtual and networking sessions.
  • You will use customer feedback to create new ideas.

REQUIRED SKILLS:


  • You should have experience in a customer service role, using live chat.
  • You should be someone who is looking to grow and develop professionally.
  • Experience using Keap, Thrivecart, Groove, Facebook & Instagram is desirable.
  • You should have fantastic organizational skills, with a flexible attitude.

SALARY & BENEFITS:


  • A salary of up to 23k is available an additional 1k after passing probation.
  • 25 days holiday, plus BH
  • Macbook Laptop
  • Birthday day off
  • Team away days
  • Dedicated time weekly for professional development
  • A fantastic hybrid working model

LOCATION:

This is a home-based role, with travel to offices 1 day per week in the office (based near Stockport).


TO APPLY:

Please send your CV to Matt Wright at CV Screen in strict confidence or call Matt for more details

CV Screen is the Recruitment Agency managing this vacancy.


Alternate Job Titles:
Customer Service Agent | Customer Support Agent | Customer Service | Customer Experience Agent | Customer Support Advisor | Customer Service Advisor
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