Client Technical Support Associate - London, United Kingdom - EquiLend

EquiLend

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Overview

EquiLend was founded in the early 2000s as a collaboration between top global financial institutions, including Bank of America, Goldman Sachs, J.P.

Morgan, Morgan Stanley, and UBS. Our shared aim was to streamline and automate the Securities Finance sector.

Today, we stand as a prominent global FinTech company offering a range of services - from our advanced trading platform to post-trade products, regulatory technology, and securities market data.

Leveraging our understanding of the securities lending space, we deliver cutting-edge technology and services to clients worldwide, enabling efficiencies and optimization to their businesses.

Interested in shaping the future of securities finance? At EquiLend, you can be part of driving innovation and excellence for products with a global reach.

Team Overview
The Client Service Associate is an integral part of the wider IT department.

The team is split across London, Dublin, New York and Hong Kong and responsible for supporting the firm's B2B multi-tier platform.

In this role, tasks come via monitoring alerts or tickets raised by external clients and internal EquiLend teams.

You will work closely with the global team, following current support processes to ensure that all incidents are resolved efficiently, and any changes are implemented successfully.

Working in a mixed technological environment, you will work to identify and resolve client issues in a timely and professional manner.

If this sounds like a potential match for your background then we would love to hear from you

Role Responsibilities

Provide 1st and 2nd line support for the EquiLend product suites
Liaise with external clients and internal support teams (DevOps, DBA, Infrastructure and Development) to ensure incidents are resolved
Review, plan and execute client maintenance tasks upon request
Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained
Participating in semiannual DR testing
Strong willingness to learn the underlying business
Ability to work in a small company large client setting
Shifts on a monthly rotational basis this will include some weekend oncall work, rotated through the team

Required Skills:

3+ years commercial experience in a similar Client Support role
Knowledge of Red Hat Linux (or others Unix flavors);
Experience with SQL script writing
Knowledge of the Microsoft Office suite
Strong written and verbal communication in English
Proactive attitude to solving issues
Be customer focused and strive to provide the best possible outcomes for our clients in a timely manner

Role Location Benefits

Hybrid working you can choose which 100 days per year to work remotely where you prefer
Discretionary annual bonus
25 holiday days per year (plus bank holidays)
Group risk and income protection coverage from day 1 of employment
Private health insurance and dental insurance coverage
Generous company pension
Regular company events
Paid access to a mindfulnessbased mental health app
Great office location in One Canada Square, Canary Wharf

Diversity and Inclusion
LI-Hybrid