Administrator - Welwyn Garden City, United Kingdom - PayPoint Network Ltd

PayPoint Network Ltd
PayPoint Network Ltd
Verified Company
Welwyn Garden City, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Full time role Monday - Friday 9am - 5.15pm with one in every three Saturdays
Fixed term contract until January 2024

Starting on the following dates:
14th August, 4th September and 1st October

  • Undertake outbound calls to existing and prospect retailers to reduce noncompliance.
  • Support internal and external colleagues by undertaking outbound calls and handling escalations effectively.
  • Provide thorough training to retailers to reduce noncompliance and better understanding of terminal processes.
  • Ensure queries, issues and complaints are resolved in a timely manner, within agreed SLAs, escalating when required.
  • Handle queries relating to site change of ownership, installs, decommissions and suspends in a timely manner.
  • Deal with queries from newly established or test clients.
  • Issue training to new starters and existing colleagues when required.
  • Implement excellent retailer, customer and client care at all times.
  • Portray a positive image of the company always maintaining a professional manner when communicating with retailers, customers and clients.
  • Build and develop strong working relationships with retailers.

Attributes:


  • Excellent interpersonal & verbal communication skills with the ability to liaise with a diverse group of retailers.
  • A wellorganised individual who is selfmotivated and confident and can work well, even when under pressure.
  • Someone who possesses a flexible approach to work and welcomes and adapts easily to change.
  • Ability to use initiative when needed and take the lead.
  • Someone who works well without close supervision after full training.
  • Ability to work within set guidelines and follow procedures.
  • A good listener who can quickly identify the issue and provide accurate guidance on its resolution.
  • Competent use of Microsoft systems (especially Excel) and other planning tools
  • Experience of dealing with internal and external customers ensuring that customer satisfaction is achieved at all times.
  • Used to working in a fast paced environment that can at times be demanding.
  • The ability to work weekends on a rota basis

Description
Undertake outbound calls to existing and prospect retailers to reduce non-compliance.

Key Responsibilities
To provide professional, comprehensive & flexible outbound call and administrational support to the Parcels team.


Job Types:
Full-time, Contract
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