Insurance Consultant - Taunton, United Kingdom - Lloyd & Whyte Limited

Lloyd & Whyte Limited

Verified Company

Taunton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:

Up to £32,000.00 per annum, (D.O.E.) plus benefits and bonus package.

BENEFITS

28 Days holiday + UK Bank Holidays
Paid day off on your birthday
Enhanced Parental Leave _Maternity pay (after 2 years' service) = 13 weeks full pay and 13 weeks 1⁄2 pay with / Paternity (after 2 years' service) = 4 weeks full pay_
Company Pension Plan
Income Protection Insurance Scheme
Death in Service Benefit (x2 times your annual salary)
Cash plan benefit to assist with medical and wellbeing costs
Annual charitable donation to chosen charity
Support & funding for study towards your professional qualification
Free on site parking
Work from home (Once competent and agreed with line manager)
Employee wellness programmes
Cycle to Work Scheme
Company Events
Casual Dress
Refer a friend scheme
Paid time off for volunteering

About You:

Are you a detail orientated individual with previous admin experience looking for a new challenge? Do you thrive in a diverse and fast paced environment, enjoy speaking to clients and always striving to go above and beyond?

By joining our team at Lloyd & Whyte, you will be responsible for supporting our Taunton based Operations team by providing exceptional administrative support, delivering high levels of service to brokers and customers.

Our team work with various lines of insurance, specialising in High Net Worth and Specialist Risk.

We are looking for someone who is:

Creative and effective in helping to shape the team to focus on service, quality standards and efficiency
Confident and capable of building rapport over the telephone to provide an excellent client experience
Ability to work in a regulated, compliant and client focused environment
Willing to work towards their Cert CII Qualification

About the Role / Key Responsibilities:

Achieve individual objectives and key performance indicators as set and agreed
Fulfil the responsibilities of a Senior Client Service Adviser
Support & assist your Line Manager and the team to deliver retention and income targets, service KPIs and meet workflow standards
Be your Line Manager's deputy
Provide onhand support and coaching to the team ensuring a consistent approach is adopted for process and advice; making certain all procedures and guidelines are followed
Support service excellence within the team to maintain a culture of 'Treating Customers Fairly' and putting the client first, with consistent delivery of the right customer outcomes
Support colleagues in their professional development, including qualification, product and technical knowledge and help them to achieve and maintain the required competency levels
Organise and monitor daily workflow & productivity for the team as required
Promote, develop and enable our values and culture within the team
Motivate and encourage the team to maximise all business opportunities, promoting insurance reviews wherever possible, identifying under insurance and meeting client survey targets

About Us
Lloyd & Whyte is a group of businesses which provides insurance and financial services to specialist markets. We offer a variety of roles for talented people who want to join us.

We live by our company values: having fun, being supportive, acting professionally, growing partnerships and curating ambitious thought.

Job Types:
Full-time, Permanent

Pay:
Up to £32,000.00 per year

Schedule: