D&l Planner - Clapham, United Kingdom - Fortem Solutions Ltd

Fortem Solutions Ltd
Fortem Solutions Ltd
Verified Company
Clapham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Role

We have an exciting opportunity for two proactive Planners to join our Fortem team, based in Vauxhall supporting our Lambeth contract working in our Disrepair & Litigation team.

The role will primarily be planning work schedules for the Trades working on our Disrepair & Litigation team.

You will be required to take ownership of work and have great organisation skills that allow you to forward plan and meet deadlines by prioritising work.


Fortem Benefits

  • Salary sacrifice company car OR basic salary + Motor Expenditure Allowance
  • 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend)
  • Pay review every January
  • 26 weeks full pay maternity leave
  • 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Other benefits including dental care, private healthcare, cycletowork scheme, mobile phone provider discounts & more

The Project

The role requires you to:

  • Allocate work to trades people within given time scales
  • Resource work efficiently by being aware of tradespeople's availability and knowing where they are at all times
  • Promote and maximize 1st time fix
  • Management of 'Impact Diary' or equivalent through updates of Impact and DRS appointment slots according to resource available
  • Monitor and report service delivery issues to senior service controller
  • Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery
  • Ensure diary commitments are reflected with WIP report analysis and make necessary changes to reflect desired results
  • Conduct daily check to ensure tradespeople are fully using their PDA's
  • Produce client reports e.g. H+F Oracle report and service failure report
  • Manage appointments and an appointment system

Essential and Desirable Criteria

Essential:
Ability to work well under pressure
Ability to engage people and build strong working relations with trades, colleagues, client and managers


Desirable:
Previous experience working in a Planning, Customer Service or Call Centre role
Experience in social housing repairs and maintenance
Trade experience for problem diagnosis
Understanding of job costing


Personal Qualities
We need someone to join and support our team who is proactive, customer focused,


At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours.

Sound like you? If so, come and join our Paragon branch, and become a great ambassador of our business.


Additional Information
Some flexibility in working patterns is to be expected.

We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognises and rewards your achievements.


About Us
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years.

Above everything else you will be joining a values based business:
our values are at the centre of every activity we undertake.

Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.


Job Reference:
FOR02229
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