- Complete work for scheme renewals or market reviews in line with clients' requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production.
- Monitor insurers' performance on behalf of clients and challenge insurer at higher level to resolve any issues
- Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver on this.
- Update all internal systems as per process ensuring we remain compliant.
- Ownership of delivery of tasks and proactively manage your workload
- Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities.
- Provide peer review support as necessary.
- Previous experience in a similar client service and/or account handling role within Employee Benefits, gained from working in either an employee benefits consultancy or an insurance provider. You will ideally have a good understanding of all Group Risk products in the current market and an awareness of industry regulations and compliance requirements.
- CII GR1 qualified, this is preferred but not essential. The business will support you in working towards this.
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Client Services Specialist - Redhill, United Kingdom - Howden Group Holdings
Description
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Howden is seeking a Client Services Specialist to join our Employee Benefits Risk team. As a Client Services Specialist you will resolve complex queries and manage key corporate accounts within our Risk team. You will be expected to build strong relationships both internally and externally and provide exceptional client service.
Please note this is a full-time, permanent role that can be based in either our Redhill or Central London office. The expectation is to be onsite 2-3 days per week on average.
Role Responsibilities:
You will be providing administration and analytical support to consultants and clients to ensure schemes are administered in an accurate and timely manner. This will include a variety of tasks including but not limited to:
Role Requirements:
Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent
