Technical Support Apprentice - Manchester, United Kingdom - ESTIO TRAINING

ESTIO TRAINING

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Manchester

Posted 2 hours ago

Toltec Systems Limited

Level 3 Information Communication Technician:

Company - Toltec Systems Limited

Full Address - Towers Business Park Adamson House Wilmslow Road Didsbury Manchester M20 2YY

Weekly Hours Worked:40 hours per week.**
Salary: £12,000 to £16,000 PA

About the company:

Toltec is an established family run-company, offering high performance business solutions which include managed services, infrastructure, cloud-based and bespoke technologies for enterprises and companies of all sizes.

Founded in 1999, Toltec originally started out implementing infrastructure systems in preparation for ERP systems.

We still do this today but are now a thriving business with a solid technical team, providing a multitude of solutions from various vendors.

We have helped business leaders reduce running costs, without sacrificing the security and system performance needs of their business.

Brief job description:

Estio Training have an exciting new opportunity for a Technical Support Apprentice at Toltec Systems, an IT Support company based in Didsbury.

Technical Support Engineer 1st Line.

Your duties and responsibilities in this role will consist of:

1st line helpdesk.
Taking Support calls.
Helping the engineers with tasks.
Building PC's, Laptops (Microsoft, Apple, etc)
Logging customer queries.
Log all help desk interactions rapidly establishing a good working relationship with customers, internal users, partners, and the appropriate professional network.
Prioritising and managing many open cases at one time.
Identify and escalate situations requiring urgent attention.
Stay current with system information, changes, and updates.
Remote installation of solutions provided.
Assist with the preparation of Hardware and Software prior to delivery to customer location.
Ensure standard of service provision/support is in accordance with Company expectations.
Communicate issues/delays and recurring issues in a timely manner to the appropriate person / line manager.
Advise of potential upgrades.
Maintain records and prepare reports for submission as necessary.
Promoting good working practices and procedure.
Ensuring mínimal waste of resources and securing value for money.
To work within a team in order to attain goals and further the achievement of the organisation's objectives.
Agree targets and standards with line manager in order to accomplish the achievement of personal and the organisations objectives.
Agree corrective action required and coordinate work with team members to ensure that the team's goals are met.
Ensure SLAs are met.
Promoting good verbal and written dialogue with internal and external customers.

Qualifications:

5 GCSEs grades A*C/94 or equivalent (including English Language and Maths)

Skills Required:

Apprentice working towards.
Shortterm.
Exceptional understanding of Microsoft AD and AAD.
A good understanding of Windows and MAC operating systems.
Excellent understanding of all Microsoft Office products.
A good knowledge of remote IT support tools.
Medium to Longterm.
Go to 2nd and 3rd line Technical Support.
Servers, Networks, Security, VPN, Azure, AWS.

Personal qualities:

Ability to follow procedures.
Organise time proficiently.
The ability to work as part of a team.
Good customer facing skills.
The ability to thrive under pressure.
Excellent network analytical and faultfinding skills.
Good oral and written communication skills.
Good problem solving and problem analysis skills.
Attention to detail.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

Using their expert knowledge, we've purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure
physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.