Customer Service Representative - Portsmouth, United Kingdom - toob Ltd

toob Ltd

Verified Company

Portsmouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role:

We are looking for personable, enthusiastic, positive, service-focused Customer Services Advisors to action and resolve enquiries whilst upholding our people-centric culture.

Key Responsibilities:

Display strong product knowledge and customer service skills to identify and understand the customer's requirements, building rapport and showing empathy to resolve and offer solutions
Explain complex information clearly and simply using excellent communication and listening skills
Engage effectively with the customer, providing support to maximise opportunities for fault resolution at first point of contact.
Accurately and concisely update systems and relevant portals to ensure agreed actions with the customer are fulfilled.
To process orders for new customers, promoting and representing the brand in a positive and professional manner
Take ownership of complaints and dissatisfaction, monitoring & follow up until fully resolved, employing a calm, methodical manner
Regularly track your progress against KPIs and SLAs, ensuring productivity targets are consistently achieved

What you'll bring to toob:

Passionate about delivering an excellent service in every customer interaction
Previous experience within a customer service role is essential
A friendly, confident telephone manner with a positive attitude and approach
Self

- motivated, resilient, and driven to exceed performance targets and resolve customer issues

Methodical, logical approach to problem solving with high attention to detail and the ability to multitask.
A great team player who enjoys interacting & supporting others
Excellent written communication skills with the ability to adapt your style when needed
Enjoy working in a fastpaced environment and problem solving
Flexible attitude towards working shifts and weekends but a number of work patterns available
Right to work in the UK

toob benefits:

Annual Leave 25 days
Annual Bonus

Group Pension

Royal London
Private Medical Scheme
Free parking
Refer a friend Scheme

Shift Pattern:

Our teams work a shift rotation, which includes 1 in 4 weekends in addition to 1 in 4 late shifts.

The earliest start time is 8am and the latest finishing time is 8pm.

Who are we:

**toob is a new full-fibre broadband provider on a mission to transform the South of England's internet experience by delivering the fastest broadband, so homes, businesses, public services, and community groups can experience its life-changing full-fibre connectivity.

We have a bold plan to open its network to more than a million premises across the South of England over the next 10 years and want to play an active role in helping the communities around the area to thrive.

Our Values:

Here at toob our people fuel our success and growth and are truly passionate about the work that they do, they enjoy their roles and are proud to work here. The world of work is changing and it's critical that we continue to support our people with a positive culture where they can be rewarded for their efforts, be themselves, learn, make friends, and have fun.

toob are committed to inclusiveness and equality of opportunity - we don't just look at your CV but focus on who you are and what amazing skills and experience you may be able to bring to us.

If you are looking to make a difference, thrive in a growing business and share our ambition, we would love to hear from you

Job Types:
Full-time, Permanent

Pay:
£23,804.00 per year

Benefits: