Customer Support Administrator - Tewkesbury, United Kingdom - Moston Consultants

Moston Consultants
Moston Consultants
Verified Company
Tewkesbury, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

What will you be doing
Schedule engineers to callouts quickly and in line with

contractual KPI and NSI requirements and to maximise productivity


Process callout completion information and ensure that in house systems are updated with all of the relevant information within a defined timeframe.

Update daily reports with call status to monitor for KPI

Monitor calls that have not been completed within the first visit

(Relogs) and ensure that follow up actions are completed as quickly as possible to speed up call resolution.

Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.


What we're looking for
Experience within a similar role.

A high standard of computer literacy &understanding of commonly used office packages.

Ability to prioritise and work on own initiative.

Self-motivated & confident

Knowledge of Service Centre System would be highly desirable


Job Types:
Full-time, Permanent


Salary:
Up to £23,500.00 per year


Benefits:


  • Company events
  • Company pension
  • Gym membership

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Tewkesbury: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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