Customer Care Support Apprentice - Bradford, United Kingdom - Expect Distribution Limited

Expect Distribution Limited

Verified Company

Bradford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking to join a dynamic growing business ?

Come and join us at Expect Distribution.

Expect Distribution is a fast paced, expanding business specialising in warehousing, contract logistics and UK palletised distribution based just outside of Bradford and easy accessible via the M62.

This is an amazing opportunity for an office based apprentice to join our customer care team. Upon completion of your apprenticeship you will become a
level 2 qualified Customer Service Practitioner through Shipley college. There will be the opportunity to progress and move onto level 3 in the future.

What is an apprenticeship?
An apprenticeship is a paid job where the employee learns and gains valuable experiences.

Alongside on-the-job training, apprentices spend at least 20% of their working hours completing classroom-based learning with a college, university or training provider which leads to a nationally recognised qualification.

This includes:

Paid employment with holiday leave
Handsonexperience
At least 20% offthejob training
Formal assessments which leads to a nationally recognised qualification (level 2 Customer Service Practitioner)

What we are looking for?

Ideally we are looking for a person that has strong Excel skills, the ability to multi task and great phone etiquette when dealing with customers.

However all of these things can be taught, the most important thing to us, is a willingness to get stuck in and learn

The primary responsibilities for this role will be:

Provide help and advice to all customers in a professional manner.
Investigate and resolve any customer queries, problems or complaints.
Maintain up to date and accurate records of customer discussions and all correspondence.
Provide reports as requested for customers including, KPI's and daily updates.
Provide reports/analysis as requested internally by the Management team.
Carryout daily checks on customer accounts looking for different trends and reporting relevant information to the Customer Care team.
Supply and follow up customer quotations when required.
Import/Export Partner CSV files. Send load lists, manifests and paperwork.
Ensure you maintain a high level of health & safety standards and follow all company procedures in relation to health & safety.

Our key benefits include:

Birthday as an additional paid holiday
Onsite Gym
Private medical + Dental insurance
Up to 33 days holidays (Starting at 28 days)
Buy & Sell holiday scheme
Monthly Employee awards (Vouchers to be won)
Long service bonus

Hours:
Monday to Friday, 09:00-17:00,(37.5 Hours per week)

Salary:
National Minimum Wage / Living Wage
Come and join us at Expect Distribution We won the Haulier of the Year in 2021 and also Employer of the Year

Salary:
£4.81-£9.50 per hour

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Gym membership
Onsite parking
Private dental insurance
Private medical insurance
Referral programme
Wellness programme

Schedule:

Monday to Friday

Ability to commute/relocate:

Bradford, BD6 1DW: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is important to you when coming to work, other than the salary?
What skills or traits do you have that will make you a successful customer care practitioner at Expect Distribution?

Experience:

- customer service: 1 year (preferred)

Work Location:
One location