Gateway Assessor - Southwark, United Kingdom - Citizens Advice

Citizens Advice

Verified Company

Southwark, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Gateway Assessor

Location:

Southwark

Closing date: 05 June 2024

Role details:

Job title:
Gateway Assessor

Location:

Southwark

Salary:

NJC Scale 2 - £26,662 to £27,039 per annum

Salary pro rata:
No

London allowance:
Yes

Hours per week:
35 hours per week

Type of contract:
Permanent

05/06/2024

Closing time:
09:00

Interview date:
10/06/2024

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance

You must have:

An understanding of the main enquiry issues involved in assessing clients' problems
Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
To understand, empathise with and be committed to the Service's aims, principles and equal opportunities policies

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.