Customer Service Agent - Manchester, United Kingdom - Nexus

Nexus
Nexus
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Role:


  • 4 on 4 off shifts, plus some 9am 5pm Monday to Friday positions available on days, due to yet further expansion of the business.
  • To become part of our famous Customer Service Team, involving call handling, dealing with customer and suppliers issues, general queries and completing daily tasks to support the service delivery.
  • To fully utilise all our key internal systems and processes.
  • To ensure a high levels of communication with all our internal and external partners.
  • To provide professional friendly support to our customer base regarding all their various requirements.
  • To always delivery the highest level of customer service during your shift.
  • To form an excellent working relationship with our customers, suppliers and other internal departments.

The Business:


  • A great place to work where the team is at the heart of everything we do.
  • An amazing opportunity to progress and build a great career through our ongoing training and development.
  • Fast paced unique industry leading security company.
  • Join the Nexus family and become part of this amazing success story.

The Person:


  • Friendly positive attitude with a 'can do' approach to work.
  • A desire to succeed with a passion for bettering yourself.
  • Someone with a keen eye for detail and meticulous in their work.
  • A flexible funloving people person who is very much a team player.

Job Duties:


  • Helping to manage and organise the flow of work into the customer service team.
  • Engaging with our internal and external customers in a friendly and professional manner, actively listening to their requirements, and actioning various requests.
  • Offer support and solutions to customers and suppliers in accordance with the company's customer service policies.
Nexus National Security Network (part of the VPS Group) is an equal opportunities employer. In line with industry accreditations all successful applicants will be background checked in line with BS7858.


Job Type:
Permanent


Salary:
From £22,800.00 per year


Benefits:


  • Casual dress
  • Company events

Schedule:

  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus scheme

COVID-19 considerations:
The office is Covid safe with social distances signs, floor marking and sanitisers positioned throughout the building.


Education:


  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work Location:
One location


Reference ID:
NickB

Expected start date: 28/02/2023
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