Customer Care Operative - Ipswich, United Kingdom - Seven Asset Management

Seven Asset Management

Verified Company

Ipswich, United Kingdom

1 hour ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Seven Asset are seeking to appoint a Customer Care Operative to join our busy Operations team.

Are you a vibrant and driven individual? Do you have excellent customer care skills with the ability to work in a fast-paced environment? If you can answer YES to these questions, then we want to hear from you.

What Can We Offer You?

The chance to join a forwardthinking Company who have prided themselves on service and reputation since their inception in 199
An opportunity to be part of a vibrant culture
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
A day off for your Birthday
Free 24hour employee assistance program
Free health & wellbeing subscription
Sister companies to provide more opportunities for progression
Dress down Fridays
Working various shifts Monday
Friday either 07:00 16:00, 08:00 17:00 or 09:00 18:00
Town Centre office

What We Need From You?

Excellent telephone manner and customer care skills
Comfortable with basic IT operating systems
To be able to work in a fastpaced environment
To complete all tasks to a high standard
Ability to work on your own initiative
Possess good all round team player capabilities
High levels of attention to detail in regards to checking current and historical data

Responsibilities and Duties:

To ensure you take ownership of whichever task you are given to complete.
To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum.
To answer all incoming calls in a timely and professional manner.
To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
To maintain an uptodate knowledge of preferred suppliers.
To ensure all inbound enquiries are redirected to the correct departments.
To book customers in for manufacturer recalls and ensure they are completed promptly.
To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
To competently check the vehicles current status and historical repairs for repeated mechanical issues.
To understand the authorisation escalation process.
To inform all clients of recharge items as soon as possible, following the correct recharge procedure.
Provide periodic weekend/evening office cover including out of hours cover from home (rota based)
Weekend as escalation point.
To escalate any suppliers who are not performing to the required standards to your line manager.
To maintain relationships with customers and suppliers alike.
To be a team player who assists and supports other colleagues.
To update the main computer system with job details, costs & information.
To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.