Resident Relationship Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Resident relationship Officer

Enfield

I am recruiting for a local authority who is looking for someone to ensure that every resident living in the Councils Home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives.

**Job Role
**Provide initial and tailored support to new social housing tenants to ensure they are well equipped to understand the rights and responsibilities that come with their new home and how to maximise the opportunities from the raft of services accessible as part of their wider
support network.

Provide housing management, support services and manage a complex casework specialising in all people related issues including but not limited to safeguarding, domestic abuse, mental health, children and young people support, older people support, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families.

Make onward referrals with the resident in order to support the growth of their support network and enabling building of resilience, so residents feel better equipped to deal with life's challenges after an intervention from the Resident Relationship Team.

Provide high quality and comprehensive support to the service user to empower them to plan, work towards and achieve their outcomes.

Work flexibly to deliver a tenure blind, wholesome people and place offer for residents living in Council Housing ensuring the needs of the wider community are met.

Provide emergency response, detail to be determined as required by individual service teams' need and in cognisance of individual circumstances.

Be part of a highly visible team working mostly in community, remotely and via face-to-face contacts with residents. Display respect at all times, get things done and own the matter to its conclusion.