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    Team Secretary - Middlesbrough, United Kingdom - Tees, Esk and Wear Valleys NHS Foundation Trust

    Tees, Esk and Wear Valleys NHS Foundation Trust
    Tees, Esk and Wear Valleys NHS Foundation Trust Middlesbrough, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    An opportunity has arisen to recruit an experienced and highly motivated Team Secretary within the Community Adult Mental Health Team based at Parkside CMHRC, Middlesbrough, although there may be a requirement for you to work at other Trust sites This is a permanent 37.5 hours post, Monday to Friday 9am to 5pm.

    Main duties of the job

    The successful candidate will be required to provide administrative duties for both a multi-disciplinary team and management team. The successful candidate will need to have excellent IT and organisational skills and a good knowledge and understanding of information systems. Secretarial/administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications.

    The team is a busy and fast paced environment so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential.

    The role mainly includes day to day admin tasks such as organising meetings, answering the phone to service users and other agencies, tending to the central email box and the minuting of clinical meetings. Some dictation is also required to support clinical staff.

    Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.

    Must hold Diploma/NVQ Level 3 and ITQ Level 2 or equivalent in business administration or willingness to work towards within an agreed timescale. Key skills in literacy and numeracy level 2 or O level/GCSE in Maths and English grade C or above are essential.

    About us

    We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

    From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

    We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

    We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

    We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

    Date posted

    01 May 2024

    Pay scheme

    Agenda for change

    Band

    Band 3

    Salary

    £22,816 to £24,336 a year per annum

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    346-TSA D

    Job locations

    Parkside CMHRC

    Park Road North

    Middlesbrough

    TS1 3LF

    Job description

    Job responsibilities

    Main roles are attending team huddles, arranging team meetings including, agenda and minutes, monitoring shared mailboxes, making appointments, diary management and some dictation using Bighand and liaising with other agencies.

    The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.

    The candidate may be asked to support the wider secretarial team including Reception.

    Please refer to the attached job description for further detailed information regarding the role and main responsibilities.

    Additional contact details:Claire Blake - Admin Manager

    < Person Specification

    Qualifications

    Essential

  • Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale
  • ITQ Level 2 or equivalent or willingness to work towards
  • Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above

    • Experience

    Essential

  • Significant secretarial/administrative experience

    • Desirable

  • Secretarial/administrative experience in a clinical environment
  • Experience of participation in service and quality improvement and initiatives
  • Experience of training/supervising junior administrative staff

    • Knowledge

    Essential

  • Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
  • Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
  • Understanding of confidentiality and the associated legal and policy requirements.

    • Desirable

  • Working knowledge of medical/psychological terminology.

    • Skills

    Essential

  • Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
  • Input data accurately / efficiently
  • Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
  • Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
  • Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
  • Work on own initiative, prioritise work and consistently meet deadlines.
  • Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.

    • Personal Attributes

    Essential

  • Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
  • Able to work flexibly and co-operatively as part of a team.
  • Able to remain calm and productive under pressure.
  • Able to maintain a professional engagement with people who are distressed, angry or verbally aggressive.
  • Committed to continual quality and service improvement
  • Self aware and committed to continual personal development.
  • Committed to promoting a positive image of people with mental health conditions and learning disabilities
  • Committed to promoting a positive image of the Service.
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