Reservations Executive - Edinburgh, United Kingdom - The Scotsman Group

The Scotsman Group

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
SCO2448

Branch:
The Scotsman Group - Central Office

Location:
Scotsman Hotel Sales Office, Scotsman Hotel, Edinburgh

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Hours per week:1 part time and 1 full time position available

Posted date:20/02/2023

Closing date:22/03/2023

Who we are?

The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are currently looking for a Reservations Executive to join us in our Revenue Sales office in Edinburgh on a part-time or full-time basis (weekend roles also available).

What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:

Wagestream
Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
30% off of food and cinema tickets in all of our venues across Scotland.
Hotel and Apartment discounts.
Access to Scotsman Perks Benefits Portal.
Staff meals on duty.
Flexible working opportunities.
Career development through our Scotsman Steps training programme.

The Role:

As a Reservations Executive, you will work in our Central Reservations Office based in the Centre of Edinburgh and will be the main point of contact for guests and booking agents prior to their arrival on-site at any of our hotels or apartments complexes.

The role will involve you communicating to a high standard and ensuring guests receive a luxury experience via all your pre-stay communication.

The main responsibilities of the role are:

Respond to all guest requests in a prompt and professional manner.
Check reservations made the day prior to ensure all comments, billing instructions and deposits are correctly detailed on the reservation.
Group Management; Converting enquires into sales, securing method of payment, inputting rooming lists, confirming meal options (with our offsite venues where applicable), monitoring cancellation and release dates.
Identify and communicate any potential sales leads or corporate business bookings to help drive direct business moving forward.

Your role may involve you supporting the Group Revenue Manager within the office as required.

The Person:

Knowledge of MEWS and Opera Cloud PMS desirable
Good written and verbal communication skills
Excellent interpersonal skills
Previous experience in a reservations role is desirable

The Process:

Scotsman Hospitality is a privately owned and operated business which focusses on a bold and brave approach to delivering customer experiences which challenge the status quo.