- Receiving, assisting and directing patients to access the appropriate service or healthcare professional in a courteous, efficient and effective way either via telephone or face to face contact;
- Providing general assistance to the practice team;
- Projecting a positive and friendly image to patients and other visitors, either in person, via email or via the telephone;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- None
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team, have a positive approach and ability to "think on your feet";
- Strong IT and administration skills;
- Excellent organisational skills with the ability to use your initiative and multitask;
- Previous healthcare or customer service experience is desirable;
- Knowledge of primary care and SystemOne is important.
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Receptionist - Basildon, United Kingdom - Primary Care Careers
Description
Job summary
Kingswood Medical Centre has an opportunity for a motivated and enthusiastic receptionist to join our busy but well established team on a full-time ( hours per week) or part-time basis (20 hours per week).
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
We are looking for a receptionist to help make a positive impact on our local community and would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
You must be flexible and willing to work morning and afternoon hours. Previous applicants, need not apply.
Main duties of the job
About us
We are a friendly, supportive, well organised and enthusiastic GMS practice, dedicated to providing traditional family orientated general practice based in Basildon. We currently have approximately 9500 patients, 2 partners, 2 salaried GPs, a great nursing support team and a vast array of administrative staff.
We are consistent high achievement in all QOF and enhanced services areas with an innovative team structure with individual patient lists. We operate the SystmOne computer system.
Job descriptionJob responsibilities
Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person SpecificationQualifications
Essential
Experience
Essential
