Operations & Delivery Director - Manchester, United Kingdom - Brave Bison

    Brave Bison
    Brave Bison Manchester, United Kingdom

    1 month ago

    Show more Collapse job
    Default job background
    Full time
    Description

    WHO ARE WE?

    A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.

    Our universe is made up of award-winning business arms Brave Bison Performance, Brave Bison Commerce and SocialChain. And we're underpinned by our very own social- first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.

    We're a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.

    OUR MISSION

    New platforms, new behaviours, new audiences, new trends, new technologies, new regulations—our clients' worlds get more complex daily. Their agency partnerships shouldn't. It's our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.

    That's why we make it our mission to capitalise on complexity for our clients—by crafting dynamic digital solutions that outpace tomorrow's challenges.

    OUR VALUES

    We're a proudly diverse business comprised of deep specialists across social media, digital marketing and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:

  • Bold Curiosity.

    • We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more about them, our specialisms and each other.

  • Connected Clarity.

    • We are focused in our collaboration — joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.

  • Positive Encouragement.

    • We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.

  • Constant Impact.

    • We believe in outcomes over outputs. We're goal orientated, results driven and data-led. We show up with passion every day. And we're always honing our craft.

    ABOUT SOCIALCHAIN

    SocialChain is a multi-award-winning social marketing agency with offices in Manchester, London and New York. We have experience executing full-scale social campaigns for big-name brands like PUMA, KFC, Tik Tok, Apple and the BBC to name a few.

    In February 2023, we became part of the Brave Bison universe as the Social & Influencer division of the business. This extends our social media services into wider marketing and tech territories, capitalising on complexity for brands like New Balance and Currys.

    We are a creator collective designed for a modern world. A team of content creators, community builders, platform natives, tech innovators, and trend starters – perfectly balanced with talented and experienced marketing strategists, comms planners, client leaders and data specialists.

    Together, we build stronger connections between people and brands by strengthening our clients SocialChain.

    POSITION OVERVIEW

    The business is looking to recruit an excellent senior agency leader, who has strong experience of agency P&L, leadership, operations and management within a 70+ person agency. We are looking for someone who is highly organised, detail-orientated and will take charge of driving cost, margin and operational efficiencies.

    This is a critical role, reporting directly to the CEO and part of the senior leadership team. You will be the driving force behind operational excellence, commercial efficiency, delivery success, client satisfaction, and the company's continuous growth.

    The objective is to protect and enhance the efficiency of the agency's operations, promote growth and ensure long-term success. You should be prepared to make the case for and implement changes in process and workflow to improve any and all of the above.

    RESPONSIBILITIES

    Operations:

  • Coordinate and supervise the day-to-day operations of the agency, maintaining regular meeting and reporting schedules. Ensure that the business operates smoothly and efficiently by managing procedures and providing coaching as needed.
  • Ensure that our teams are structured optimally, considering both size and capabilities, to efficiently manage our workload and pipeline, while maintaining strong profitability for the business. Monitor performance against key metrics including team utilisation targets and delivery team sentiment.
  • Direct line management of the Resource Manager and Studio Manager. It is the team's responsibility to ensure the effective and strategic use of all time. Collaborate with the senior leadership team to effectively prioritise and resolve conflict within delivery teams, ensuring efficient planning of assignments.
  • Work closely with finance to oversee permanent recruitment and freelance requirements based on client demand, ensuring alignment to financial forecasts. Ensure successful onboarding of new team members, in partnership with discipline leadership and the central people team.
  • Liasing with Brave Bison central operations to set strategic goals and implement a roadmap of operational enhancements, encompassing standardised processes, ways of working and tools to enable effective and efficient work within SocialChain and cross business units.
  • Manage relationships/agreements with external partners/vendors.
  • Ownership of overarching business operations including technology integration, people processes and office infrastructure in support of the CEO, Finance Director and People Director.
  • Work closely with the Office Manager on day to day requirements across the business.
  • Hold relationships with external operations partners including landlords, IT software providers and other relevant third parties.
  • Liaise with central Brave Bison operations and IT teams to ensure equipment and hardware requirements are delivered writhing SocialChain.

    • Project Delivery:

  • Collaborate with the Client Services Director and wider team in the development of contracts and scope of work, ensuring project feasibility and alignment with our clients' business objectives.
  • Work closely with Client Services and Resourcing to successfully on-board new client work and navigate team transitions for on-going work.
  • Oversee the Project Management (PM) team, ensuring adherence to Project Management best practices and the successful delivery of our Social Media services.
  • Direct line management of Senior Project Managers/Project Directors (4-5).
  • Ensure a clear delivery plan is in-place and maintained for all active client accounts. Projects and retainers must be delivered on time, within budget, and meeting scope requirements.
  • Drive continuous performance improvements across the delivery team, delivering against metrics such as budget variance, scope creep and client satisfaction.
  • Assume ownership of the delivery process and workflows, actively review these, seeking ways to standardise and enhance it to meet the unique needs of our clients and our agency. This should be done in conjunction with the Brave Bison central operations team to ensure effective workflow and process throughout the business.

    • Client Partnership:

  • Serve as the escalation point for delivery-related issues, actively addressing and resolving them to ensure client satisfaction.
  • Collaborate with the Client Services Director to foster strong client partnerships that contribute to our business's growth. This entails a focus on both long-term opportunities and immediate client needs.

    • Proposition & Growth:

  • Collaborate with the CEO and the broader leadership team in developing business propositions and growth strategies that facilitate the expansion of our capabilities, geographic reach, and product/service offerings.
  • Play a central role in pitches and new business proposals, with a particular focus on owning the delivery component to ensure project feasibility and success.

    • Financial Management:


    • Shared ownership of the SocialChain P&L in collaboration with the CEO, Finance Director and Client Services Director.


    • Input into budgeting, revenue forecasting and staff cost ratio control.

    EXPERIENCE

  • Extensive experience working with cross-disciplinary teams in an agency environment, with 3+ years in a senior leadership/management role in an agency 70+ headcount.
  • Experience in a growing agency environment, as well as a proven track record of driving and managing organisational change.
  • Proven experience in leading and managing delivery teams in the field of social media creative and strategy, social and influencer content production, with a track record of successful project delivery.
  • Strong knowledge of project management methodologies, tools, and best practices.
  • Proven track record across social content and production techniques.
  • Excellent leadership and communication skills, with the ability to work
  • effectively with remote and cross-functional teams.
  • Demonstrated experience in client relationship management and growth. You should have experience delivering and/or overseeing delivery of custom client engagements over 6-7 figures in value.
  • Strategic thinking and the ability to contribute to business planning and expansion.
  • Proficient in problem-solving, decision-making, and conflict resolution.

    • Education:


    • Bachelor's degree in a relevant field; a master's degree is a plus.

    BENEFITS

    What you'll get:

  • Dynamic working:To keep that work-life harmony in check, we're flexible on where and when you work
  • Private medical insurance:To keep you fighting fit and give you and your family peace of mind.
  • Life assurance and income protection:We know it feels good to be covered, just in case.
  • Calm Subscription:Now more than ever, it's important to mind your mind
  • 25 days annual leave:This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
  • Christmas closure:No need to save holiday days for the Christmas closure period. It's on us
  • Birthdays off: One extra day to celebrate your big day
  • Summer hours:Between June and Aug we finish at 15.00 every Friday.
  • Online coaching: Unlimited coaching via MoreHappi
  • Remote Working: Work abroad for up to one month a year.
  • Performance & Salary:Reviewed twice a year for everyone.

    • We have other current jobs related to this field that you can find below

  • Mirai Talent

    Service Delivery Director

    4 weeks ago

    Mirai Talent manchester, United Kingdom

    Service Delivery Director · North West with - Hybrid Working and flexibility · Company Overview: · This dynamic and innovative organisation is disrupting the market with its bespoke, CPD-accredited interactive online training programmes. These offerings are tailored to meet spec ...

  • Ultimate Asset

    Project Management and Operations Delivery Director

    2 weeks ago

    Ultimate Asset Manchester, United Kingdom

    Project Management and Operations Delivery Director, Creative Agency · Location: Manchester / Hybrid Working (3 days in the office) · Competitive Package dependent on experience · About Our Client: · My client is an innovations creative agency, dedicated to crafting innovativ ...

  • Bureau Veritas

    Service Delivery Director

    2 weeks ago

    Bureau Veritas Manchester, United Kingdom

    **An award-winning employer**, our people are **trusted and responsible**, believing in what they do with a clear commitment to contribute to transforming the world we live in and **shaping a world of trust.** Bureau Veritas operates in a wide range of sectors, delivering Testing ...

  • Metroline Ltd

    Service Delivery Director

    1 month ago

    Metroline Ltd Manchester, United Kingdom Full time

    Job summaryAs a member of the Senior Leadership Team the post holder is responsible for the daily operation, on-road performance and network planning requirements to deliver bus services that exceed passenger and customer expectations, whilst ensuring the requirements of the fran ...

  • Ultimate Asset

    Project Management and Operations Delivery Director

    1 month ago

    Ultimate Asset Manchester, United Kingdom Full time

    Job Description · Make your application after reading the following skill and qualification requirements for this position. · Project Management and Operations Delivery Director, Creative Agency · Location: Manchester / Hybrid Working (3 days in the office) · Competitive Package ...

  • Ultimate Asset

    Project Management and Operations Delivery Director

    1 month ago

    Ultimate Asset Manchester, United Kingdom Full time

    Project Management and Operations Delivery Director, Creative AgencyLocation: Manchester / Hybrid Working (3 days in the office)Competitive Package dependent on experience Considering applying for this job Do not delay, scroll down and make your application as soon as possible to ...

  • Ultimate Finance

    Regional Director

    3 weeks ago

    Ultimate Finance Manchester, United Kingdom Full time

    POSITION: Regional Director · DEPARTMENT: Sales · RESPONSIBLE TO: Sales Director · LOCATION: Remote, covering the Manchester area. · OVERVIEW · To work as part of our existing sales team to pro-actively seek out and convert new business opportunities in line with the company budg ...

  • DWF

    Head of Commercial Finance

    3 weeks ago

    DWF Manchester, United Kingdom Full time

    An exciting opportunity to join DWF's Commercial Services division as the Head of Finance in our Commercial Services division in Manchester. Commercial Services is one of the two divisions that contributes £250m (50%) to the Group's c£500m of global revenue, growing at a CAGR of ...

  • Tarmac Trading Limited

    Senior Contracting Performance Manager

    3 weeks ago

    Tarmac Trading Limited Manchester, United Kingdom Full time

    Are you experienced in contract management and looking to expand your career into large infrastructure projects or highway maintenance is this something you already have experience of as a Contracting Performance Manager or Continuous Improvement Manager. If so; then please read ...

  • The Christie NHS FT

    Associate Director- Integrated Research

    3 weeks ago

    The Christie NHS FT Manchester, United Kingdom

    The post holder will support the Directors of Research &| Innovation and Education in leading the delivery of the integrated research and education strategy, ensuring the delivery of effective assurance reporting to the Directors or Research and Innovation, and Education. The key ...

  • National Institute for Health and Care Excellence

    Associate Director, Nice International

    3 weeks ago

    National Institute for Health and Care Excellence Manchester, United Kingdom

    The Associate Director will lead the management and delivery of a portfolio of services for international audiences. The Associate Director will be responsible for the NICE International team and for the ongoing delivery of high-quality international engagements and projects. In ...

  • The Christie NHS Foundation Trust

    Associate Director- Integrated Research

    3 weeks ago

    The Christie NHS Foundation Trust Manchester, United Kingdom

    The Christie have an exciting new opportunity for an Associate Director of Integrated Research and Education to work across the Divisions of Research and Innovation and Education. The Associate Director of Integrated Research and Education Strategy is a key strategic leadership r ...

  • Greater Manchester Mental Health NHS Foundation Trust

    Associate Director of Quality

    2 weeks ago

    Greater Manchester Mental Health NHS Foundation Trust Manchester, United Kingdom

    Within a designated Care Group, as Associate Director of Quality & Health Professionals you will hold the quality of the service at the heart of everything you do. Your role, together with an Associate Medical Director and Associate Director of Operations, will be to implement qu ...

  • Manchester University NHS Foundation Trust

    Assistant Director of Performance

    2 weeks ago

    Manchester University NHS Foundation Trust Manchester, United Kingdom

    This post is a key member of the Group Performance team and will provide support across MFT in improving the level of performance accountability and assurance through the collation, monitoring and interpreting of data. You will be responsible in ensuring appropriate information i ...

  • Northern Care Alliance NHS Foundation Trust

    Associate Director of Nursing for Safeguarding

    4 weeks ago

    Northern Care Alliance NHS Foundation Trust Manchester, United Kingdom

    TheAssociate Director of Nursing for Safeguarding (Adults and Children)will have extensive knowledge and safeguarding expertise and proven leadership skills across external partnerships and internally across the organization. They will be responsible for the delivery of the North ...

  • Mace

    Associate Director

    3 weeks ago

    Mace Manchester, United Kingdom

    Associate Director - Risk Management (project risk - QRA / QRSA) · The opportunity · Project: Large scale transport infrastructure project based project in Manchester. · Your responsibilities will include: · - Standalone accountability for risk management delivery on small to med ...

  • Manchester University NHS Foundation Trust

    Senior Finance Business Partner

    2 weeks ago

    Manchester University NHS Foundation Trust Manchester, United Kingdom

    A fantastic opportunity has arisen for a Senior Finance Business Partner to join the RMCH finance team. · Reporting to the Deputy Director of Finance the post holder will be key member of the hospitals Senior Financial Leadership Team, based at the Oxford Road campus supporting t ...

  • Eden Brown Synergy

    Assistant Director of Finance

    3 weeks ago

    Eden Brown Synergy Greater Manchester, United Kingdom

    I am working with a Public Sector Organisation based in Tameside who are looking for a Assistant Director of Finance for 6 Months Initially. · The role is full time, to start ASAP and paying £39.44 Umbrella per hour (Negotiable). The role is in scope of IR35. · Job Purpose · - Su ...

  • National Institute for Health and Care Excellence

    Principal Scientific Adviser

    3 weeks ago

    National Institute for Health and Care Excellence Manchester, United Kingdom

    The Principal Scientific Adviser will work with the Technical Director in the planning and delivery of NICE Scientific Advice. The Principal Scientific Adviser will lead on the development of and quality assure the content of a portfolio of advice projects, mentor technical staff ...

  • Manchester Metropolitan University

    Rke Delivery Officer

    2 weeks ago

    Manchester Metropolitan University Manchester, United Kingdom

    Are you looking to develop your career in the financial management of research projects? · Do you want to work with academics on cutting edge research and consultancy projects with multiple internal and external partners? · We are looking for an RKE Delivery Officer to join the D ...