Personal Injury Claims Handler - Haywards Heath, United Kingdom - Davies Resourcing

Davies Resourcing

Verified Company

Haywards Heath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance coverage are looking to bring in driven and motivated Personal Injury Claims Handlers to their West Sussex office

Your role as a
Personal Injury Negotiator will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations, legislation and policy guidelines.

In return for working with us we will offer you:

Generous competitive starting salary plus fantastic benefits
A fun, energetic and lively working environment
Excellent career progression opportunities with increased salary available on completion of Progression level matrix
Monday to Friday 9am to 5:00pm
Flexibility available
Hybrid working once passing probation

Job responsibilities:

Proactively manage claims and validate policy indemnity for each claim, ensuring that the correct insurer status applied
Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiation
Process claim payments in accordance with personal authority
Ensure compliance with all regulatory and corporate policies and requirements (including "Treating Customers Fairly" principles)
Identify potential fraudulent claims and action in accordance with FCIM's guidelines

Experience & knowledge:

Strong motor claims experience working within a bodily injury claims environment
Experience handling claims within an OIC (Official Injury Claims) Portal or similar
Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
Technical expertise with exposure to third party claims including credit hire and liability
Understanding of all aspects of motor claims, to include credit hire and potential fraud
To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
Understanding of the RTA and Article 75 status within Motor Claims

Skills & Qualifications:

Excellent communication skills, both verbal and written
Negotiation and influencing skills
Good time management and organisation skills with the ability to prioritise work
Problem solving skills with the ability to adopt a logical approach to resolving problems
Strong customer service skills
Good numeracy and literacy skills
Computer literate
Supportive, enthusiastic team player