Tech Support Administrator - East Sussex, United Kingdom - Bausch + Lomb

Bausch + Lomb
Bausch + Lomb
Verified Company
East Sussex, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Bausch + Lomb is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses and other eye surgery products.

The company is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world - from the moment of birth through every phase of life.


Our mission is simple yet powerful:
Helping you see better to live better.


With approximately 160 employees in the UK and 21,000 employees around the globe united around our mission of improving people's lives with our health care products, we manufacture and market health care products directly or indirectly in approximately 100 countries.


OBJECTIVES:

Provide and maintain the Quality Systems support required by the GP Lens business.


To effective provide Technical Support to customers in order to consistently deliver orders to expected service commitments and quality, and to manage customer returned product for complaints analysis and customer feedback.


RESPONSIBILITIES:

Responsible for the safe, effective and efficient manufacture and supply of GP contact lenses to the EU market.

All lenses produced to conform to expected requirements of safety, quality and efficacy.


Personal responsibility to actively contribute to supporting and growing the business as per the annual operational and quality plans, targets and objectives.

Support the Technical & Quality Support Manager through strong demonstrable competencies in the following:
Provide technical support to GP lens customers and ensure accurate order entry per customer requirements.

Active participation in the site's internal and supplier auditing programs.

Contribute to external audit hosting.

Manage an effective / value added Calibration program for all IM&TE assets.

Active participation in the site's CAPA management process - helping to drive through effective and sustained change.


Assist as required with validation activity as per the Site Validations Master Plan document, utilising the appropriate Regional QMS validations Toolkit and Risk Management protocols.

Control of critical raw materials (goods inward inspection and release)

Manage documents within the existing document control system.

Bausch + Lomb are committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or political belief.

We employ dedicated and innovated team members who are driven to solve problems. We recognize that our team members are essential to our future.

It is our goal to make everyone feel respected and equally appreciated so we are all dedicated and committed to the same cause.

Our team members enjoy a dynamic work environment that encourages both professional evolution and personal growth.

Each day you spend at Bausch + Lomb, you have the satisfaction of knowing that you are working with dedicated individuals who share a common vision of constant innovation.

To ensure that we achieve our goals, our team members are continually learning more about their fields of expertise. We are proud to facilitate this development by providing internal and external professional development opportunities. This commitment to growth helps drive our Business and our employees.

We also offer peace of mind through our comprehensive benefits package which includes:
Medical insurance

Pension Matched by us up to 11% (conditions apply)

Generous Life assurance package

Reward through sales incentive or yearly bonus plans

Generous holiday of 25 days holiday with the ability to buy 5 more

Eye care for you
- free products (contact lenses and over the counter eye care) scheme for you and a family member

Perks at Work discounts

Aviva Digital+ - Employee Assistance Program, Counselling line (accredited therapists), access to digital GP and Meditation resources

And above all a chance to help preserve the world's eyes and work with Champions of the Eyes
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