Product Specialist Ii - London, United Kingdom - Bausch + Lomb

Bausch + Lomb

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bausch + Lomb is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses and other eye surgery products.

The company is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world - from the moment of birth through every phase of life.

Our mission is simple yet powerful:
Helping you see better to live better.

With approximately 160 employees in the UK and 21,000 employees around the globe united around our mission of improving people's lives with our health care products, we manufacture and market health care products directly or indirectly in approximately 100 countries.

Responsibilities:

This role is responsible for handling incoming consultation calls by providing customers professional expertise and high-quality service in the areas of order fulfillment and problem resolution to ensure a positive customer experience.

Day to day responsibilities include:

Applies technical and clinical expertise in the handling of incoming consultation calls related to Specialty Vision Products to ensure orders are placed for the proper product with the proper fit, and to assist with problem resolution.

Acts as a liaison between eye care professionals and Customer Service and handles incoming order entry calls during overflow periods.

Acts as an ambassador of the Specialty Vision Products brand, representing the company in a professional manner throughout all customer interactions.

Promotes products and company at industry meetings.

Identifies and assists in cultivating key customers and building customer relationships.

Supports team concepts and objectives, participates in projects, and supports new initiatives.

Identifies areas for continuous improvement and process changes.

Assists with new product development projects as needed.

Participates in business-related projects and activities upon request of management.

Qualifications:

5+ years of clinical experience fitting specialty contact lenses required.

High school diploma or equivalent (GED) required. Associate degree preferred.

NCLE Advanced Certified or equivalent required.

Licensed Optician a plus.

Basic computer knowledge required.

Must be self-motivated, enthusiastic, and positive with an interest in helping others and building brand recognition.

Must possess very strong communication and interpersonal skills.

Must be organized, efficient, arid detailed-oriented.

Comprehensive Benefits

We recognize your physical, financial, and emotional wellbeing is a significant part of what allows you to be successful at work and at home.

Our generous benefits package includes:
Life Insurance

Employee Assistance Plan (EAP)

Free Bausch + Lomb Contact Lenses