Network Maintenance Op - Inverness, United Kingdom - Scottish Water

Scottish Water

Verified Company

Inverness, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Together we are Trusted to Serve Scotland.

Scottish Water has an exciting opportunity for a self-motivated, flexible hard-working individual to join the sewer response team within Customer Service Delivery as a Network Maintenance Operative.

About the Role

Our response teams are responsible for preventing, investigating, and resolving all customer related issues.

Our vision is to deliver our service effectively and efficiently whilst ensuring we deliver the best service to customers with minimum disruption in the safest manner.

You will be involved in maintaining and restoring the flooding in the sewer networks.

You will be responsible for carrying out single person choke clearing activities, high pressure water jetting and a variety of other tasks including CCTV investigations.

The majority of the role will involve dealing with customer related issues on a day-to-day basis.

The focus of the role will to be ensure the resolution of customer issues and the recovery of any reputational impact our operations have on customers.

This role is primarily field based and contains an element of lone working. Full training and protection will be provided to enable you to carry out the role.

As an Operative, you will be responsible for the execution of site work ensuring maintenance and fault finding on networks is carried out in a safe and efficient manner.

You will make sure that all work complies with the relevant H&S safety process and work practices to eliminate or minimise risks to health, safety and welfare of themselves, other employees and general public who come in contact with their site works.

In addition you will carry out site specific risk assessments, carry out relevant vehicle and plant checks before use and ensure the most efficient and effective use of resources including labour, plant and material.

Essential Skills, Knowledge & Behaviours

This role requires someone who can listen, empathise, assist customers to help best resolve the problems reported and recover any issues with the potential for reputational impact.

You will be confident, personable and have excellent communication, organisational and customer service skills.

In addition, you will be capable of managing complex situations, work effectively as part of a team and have proficient IT skills.

This role is primarily field based and contains an element of lone working. Full training and protection will be provided to enable you to carry out the role.

In this role you will communicate with internal and external customers in regard to work being carried out on site.

Giving progress reports where necessary and always ensuring our customers get excellent service.

Essential skills we are looking for include:

A full clean driving license
Strong problem solving skills and a dedication to find a solution to any issues that arise within the site.
Experience or an understanding of working within a strong Health & Safety culture to ensure that all Health and Safety policies and procedures are adhered to.
A quick learner, with the ability to use new computer systems and online learning modules which are essential to the role.
A strong team player, who can work well with others to achieve common goals.
The ability to plan and prioritise your work, whilst maintaining flexibility to accommodate changing priorities.
The ability to find creative and innovative solutions to issues by evaluating all of the evidence and information available to develop a way forward.

Desirable Skills, Knowledge & Behaviours:

Drainage experience with use of highpressure water jetting units. Preferably with HPWJ association training.

What You'll Get:

Salary scale:
£21,053 - £28,425

You can also expect:

38 days of holiday per year (including public holidays) with the option to buy 5 more Eligibility to join the defined benefit, contributory pension scheme Annual company bonus Life assurance scheme Paid time off for community volunteering Access to "SW Splash", saving you money on holidays, bills, and shopping Excellent family friendly policies around Adoption, Maternity, Parental Leave, and Flexible Working

Do you have any support needs?

here

Working at Scottish Water

Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better - and you could help play an important part

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people's differences. We are committed to creating an engaging environment and a positive experience for our employees.

We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.

In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best P