IT Support Technician - Alstone, United Kingdom - RE Recruitment

RE Recruitment
RE Recruitment
Verified Company
Alstone, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Role


The IT Support Technician will be integral to the IT Department, helping to support the technical aspect of business life.


Duties

  • Effectively handling ticket requests being received by our IT service desk.
  • Providing daytoday IT support to students and staff.
  • Relocating equipment around the classrooms and schools.
  • Setting up new hardware like desktops, laptops, and other similar end user devices.
  • Any network patching, and network related issues.
  • The AV equipment, and any other IT related equipment required for classes.
  • Setting up the rooms and equipment for exams periods.
  • Server Management including Windows Server and VMware.

Person Specification

Essential Requirements

  • 12 years' experience working in a busy IT helpdesk support role or similar.
  • An ability to relate well to staff and students and other users, with good customer service skills.
  • Ability to work effectively, working closely with the team handling tickets requests and managing daytoday communications.
  • Being able to identify and prioritise yourself between incidents and change control requests.
  • Successful implementation of technology with a 'handson', daybyday approach.
  • An understanding and commitment to adhering to school policy on safeguarding.
  • Expert understanding of Window 10, Mac OSX, iOS, Android and Chromebook operating systems & devices.
  • Installing, Repairing, Upgrading and deploying various OS's, programs & equipment.
  • Basic understanding on patching, connecting devices to a network and patch panels.
  • Must be able to lift and move computers and monitors and equipment.
  • Be loyal, honest, trustworthy and reliable
  • Enthusiastic, highly motivated and wellorganised
  • Confident, proactive with a helpful and flexible approach
  • Able to demonstrate initiative and creativity
  • Ability to work well in a team and alone, with minimum supervision, maintaining a professional and enthusiastic approach
  • Ability to communicate effectively with all colleagues
  • Strong desire to improve knowledge

Desirable Requirements

Experience of the following:


  • Windows Server
  • Active Directory (Common admin tasks).
  • Group Policy.
  • SCCM and/or PDQ Deployment.
  • MS SQL.
  • VOIP phones and call manager.
  • Veeam Backup and Replication.
  • VMWare vSphere 6 and above.
  • Fortinet UTM products.
  • Sophos Enterprise and cloud products.
  • Extreme and HP networking.
  • HP and Dell server and workstation hardware.
  • Windows and Papercut print management.
  • Network scanning products.
  • MS Teams, Google Classroom, Hangouts and Zoom.
  • Exposure to Google Gsuite and M36
  • Linux servers exposure.
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