Trainee Administrator - Spalding, United Kingdom - Beechfield Medical Centre

Beechfield Medical Centre

Verified Company

Spalding, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Apprenticeship within in Beechfield Medical Centre

Familiarise yourself with the features and functionality of the clinical system and any associated programmes to ensure knowledge is current and systems are efficiently and effectively utilised.

Escalate technical issues to the appropriate person and/or organisation.

Liaise with key contacts to ensure all staff and work processes are effectively contributing to practice clinical performance and meet contractual clinical requirements.

To conduct searches on the clinical system to identify patients for recall and ensure invites are made in a timely manner via telephone or letter and appropriately read coded within the patients' medical record.

Operate the programme of recall to harmonise recall for patients on multiple registers, thereby reducing impact on patients and reduce unnecessary patient contacts.

Operate the programme of recall to smooth workload across the financial year as much as possible.

Ensure patients on recall registers are booked for review in accordance with the chronic disease booking protocol.

Compose appropriate patient letters and information leaflets.

To ensure you are familiar with and maintain up to date knowledge of the Quality and Outcomes Framework (QOF) and Eclipse requirements and associated read codes.

Maintain an overview of Population Manager achievement to ensure the practice is on track for clinical performance (for QOF and Eclipse)

Proactively manage and liaise with key contacts to address any areas of potential or actual under performance.

Within defined protocols enter and amend clinical read codes in patients' medical records.

To assist the Admin Manager with all clerical and administrative duties.

To establish and maintain administrative systems so that computer information is easily accessible and secure.

File patient records and correspondence in patient medical records.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To maintain the computerised clinical system in an accurate and secure manner.

To assist with the gathering of statistics and information when required.

To receive and dispatch mail as required

To carry out Choose and Book (ERS) procedures for referrals.

Processing all private work such as: Insurance Reports, Holiday Cancellation Questionnaire's, copy records and SARS.

Support the following key functions within the admin office, following training: