Customer Service Administrator - Glasgow, United Kingdom - Quinnergy Ltd

Quinnergy Ltd

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
We are professional, agile and innovative.

Our work environment includes:

Workfromhome days
Growth opportunities

Job Summary

Quinnergy is rapidly expanding, we require team players to join our small but busy team, we specialise in compliance certificates for landlords and boiler care.

We are seeking a customer service representative to join our team.

The CSR will be responsible for providing quality customer service to our customers and to other companies in the industry.

You must have excellent attention to detail, be passionate about delivering outstanding service to our customers, be flexible in your approach to work schedules and tasks.

There will be an element of adminastration to the role and helping the team with additional tasks.

The working hours for the role will be between 8am and 8pm on a rota basis.

Essential Duties and Responsibilities:

Answering incoming calls

Identifying customers needs and providing them with information that is pertinent to their inquiries.
Raising concerns or questions that may be related to issues that may occur with customers concerns.
Providing information about products and services.
Handling customer enquiries and assessing priority jobs.
Following up on customer inquiries or complaints
Keeping records of customer interactions, process customer accounts, and file documents
Follow procedures for reporting and escalating maintenance issues
Other duties as assigned by the office manager.

Experience: