Customer Service Administrator - Glasgow, United Kingdom - Quinnergy Ltd

Quinnergy Ltd

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Quinnergy is rapidly expanding, we require team players to join our small but busy team, we specialise in compliance certificates for landlords and boiler care as well as property maintenance.

We are seeking a customer service representative to join our team. The CSR will be responsible for providing quality customer service to our clients and

Excellent attention to detail, be passionate about delivering outstanding service to our customers, be flexible in your approach to work schedules and tasks.

There will be an element of adminastration to the role and helping the team with additional tasks.

The working hours for the role will be between 8am and 8pm on a rota basis.

Essential Duties and Responsibilities:

Ensuring clients are kept up to date with their job progress
Liasing with other department to ensure enquiries are dealt with quickly and accuratey
Assessing job requests in order of urgency and following set procedures
Dealing with initial complaints and liasing with managment to resolve quickly and to a high level of satisfaction
Providing a high level of customer service
Raising concerns or questions that may be related to issues that may occur with customers concerns.
Providing information about products and services.
Follow procedures for reporting and escalating maintenance issues
Other duties as assigned by the office manager.

Experience:

You must have at least 3 years property letting/management experience
You must have 3 years customer service exerience
A great attitude and commitment to delivering high levels of customer service

We do not require the assistance of recruitment agencies.

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£26,000.00 per year

Benefits:

Flexitime

Ability to commute/relocate:

Glasgow, G32 8UN: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (preferred)

Experience:

- lettings or dealing with Property maintenance: 3 years (required)
- customer service: 3 years (required)

Licence/Certification: