Scheduler - Reading, United Kingdom - Thames Water

Thames Water

Verified Company

Reading, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
We are the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you'll be doing:

You will ensure that all reactive work created by the business and its partners is allocated to the appropriate team to ensure we deliver our customer promises and meet Service Level Agreements (SLAs).

The main responsibility is to ensure that our field teamsare scheduled for a full day's work and arrive to a particular job within the specified timeframes, with any delays communicated to the field/supervisors in a timely manner.

You will act as an area focal point and take ownership for all aspects of operational delivery.

This involves validating emergency work which is raised on the system; ensuring resources are utilised effectively to maximise output; prioritising numerous competingtasks; and continuously monitoring the progress of work and communicating any delays to impacted parties.

To achieve these objectives,you must establish and maintain strong relationships with the Field teams and adopt a highly collaborative approach to resolving problem jobs.

You must also be able to effectively manage a significant workload in a fast-paced environment,ensuring that competing priorities are handled in order to meet SLAs.

What you should bring to the role:

Previous experience in a
customer focussed role, ideally having scheduled work to field based teams although this is not essential
Able to work in fast paced environment with
excellent organisational skills:
Excellent communication skills and able to liaise at all levels
A team player who is also able to work on own initiative

What's in it for you?
This is a temporary role working Monday-Friday 8am-4pm and paying £13.35 per hour.

We're proud of the positive ways of working we've adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive.

For our office-based roles we're moving to a hybrid approach with various options across workingfrom home, office and our sites.