Service Desk Associate - Reading, United Kingdom - Thames Water

Thames Water

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you'll be doing

We have a unique opportunity ready for a Service Delivery Associate which will enable them to play a major part in the operation of varied new market arrangements all within our Wholesale Services function.

You the Service Delivery Associate will be working within Wholesale Service, a function right at the heart of Thames Water's market operations, providing essential support to our Wholesale customers.

Being the Service Delivery Associate in this position will see your key responsibilities include:

Providing an excellent customer experience meeting the Thames Water standards and industry Market Codes
Continuously demonstrating Thames Water values, sharing gained business knowledge within your team and developing best practices for delivering to our Wholesale customers
Carrying out accurate work that complies with Wholesale Service Desk processes, market requirements and regulatory requirements, ultimately meeting agreed SLA's and KPI's
Identifying opportunities to optimise best practices through minimizing operating costs and any potential market risks

What you should bring to the role
We are seeking an experienced, customer-focused individual passionate with regard to delivering great customer excellence.- You will be an effective communicator at all levels, both written and verbal

You will be comfortable and professional with dealing with customers, having a background in delivering customer service excellence, utilising effective problems solving skills and negotiation handling

What's in it for you?
This is a Temporary position set to end in March 2023 with possible extensions thereafter.

This opening is offering up to £23,000 per annum salary (pro rata) depending on experience and suitability for the role.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your well-being.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to support our customerson the frontline as an Ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.