Customer Care Coordinator - London, United Kingdom - London School of Science and Technology (LSST)

London School of Science and Technology (LSST)

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses.

The team behind LSST is passionately committed to transforming lives by providing excellent education.

We believe no matter what your background, your age or personal circumstances everyone is entitled to access a good education.

We have one of the highest National Student Survey scores of 96.7%, placing us in the top 15 in the UK.

We are looking for an experienced customer care coordinator who will offer an excellent after sales service.

Job Purpose:

You will oversee the work with our student services team (consultants) and you'll be the primary point of contact between our IAG advisors and the admissions departments at our partner universities.

KEY RESPONSIBILITIES:

Accurately record and log interaction with customers and update account information which you are able to retrieve the information to create reports for management.
Knowledge of updated company rules and policies to address issues such as student finance rejection, admissions eligibility process etc.
Answer any questions that the customer may have about available products and services.
Select appropriate responses to customer issues and work quickly to resolve them.
You will be determining students' eligibility for courses, keeping on top of their payments or maintaining enrolment records.

DESIRED CRITERIA (NOT A MUST):

Confident working with Zoho CRM.
Knowledge of student finance.
Experience of working in a higher education admissions office.

ESSENTIAL CRITERIA:

Excellent organizational and multitasking skills, including working to strict timelines.
Ability to work under pressure.
Commitment to own learning and development.
A proactive approach to work and problem solving, and the ability to spot and deal with issues as they occur.

QUALIFICATIONS AND EDUCATION REQUIREMENTS