Customer Service Associate - London, United Kingdom - Greystar Real Estate Partners LLC

Greystar Real Estate Partners LLC

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

_ Key Role Responsibilities_

Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
Supports events and activities within the Community
Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
Dealing with property maintenance issues using our management software Entrata
Monitor and agree repairs to insure achievement of targets
Provide solutions to queries, issues or concerns
Monitoring and updating spares to stock list, undertaking an inventory when required.
Arranging and undertaking Annual and End of tenancy apartment inspections to identify repair programme and cost responsibility.
Minimising void loss by ensuring a quick turnaround with repairs/make readies
Assisting in delivering all Key Performance targets relating to repairs and maintenance
Liaising with maintenance and service contractors delivering a high quality service in line with our brand aspirations.
Assists with summer Community preparations, including movein and moveout processes.
Chase outstanding rent arrears following rent collection procedures in meeting property targets.

_ Experience & Skills_

Excellent customer service skills and significant experience in a customer facing service delivery role.
Good team player with strong relationship building and influencing skills.
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills.
Excellent organisation skills with the ability to multi task and prioritise.
Numerical skills necessary to complete the above activities.
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
Flexible approach to work and adaptable to thrive in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes.
Experience of delivering high quality property services (essential)
Experience of working in a repair and maintenance environment (desirable)

_ Knowledge & Qualifications_

Good level of general education.
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
Knowledge of Health and Safety legislation and practice (desirable)