Student Academic Support - Ilford, United Kingdom - The School of Information Risk Management

Description

Post:
Student Academic Support


Hours:
Full Time, Monday - Saturday (five over six or six over six days. Saturdays - mandatory)


About

At The School of Information and Risk Management (SIRM) we want to take a genuinely new approach to higher education, rooted in the value we can bring to students, businesses, and the community we serve.

We believe that our purpose spans three distinct but related imperatives:

• Deliver outstanding teaching, learning and a destinationfocused experience that will enable our students to succeed in the everchanging world of work.
• Work with employers to help them engage with and invest in talent development, in ways that will support the local and national economy.
• Serve as a genuine asset to the communities in which we operate.

To achieve this, we need the best people: colleagues with deep, practical experience of higher education and who share our passion for our students.

Job Purpose

• Lead the tutorial programme for students, ensuring they are all fully supported and challenged to reach their full potential.
• Ensure that the daytoday welfare and support for students is available as and when needed

Role Specification

• Assist students with the transition into SIRM
• Assist in opendays and provide educational and career information, advice and guidance to students
• Assist with student inductions, ensuring that SIRM policies and procedures are clearly communicated so that students' physical, emotional and educational needs are met
• Act as an initial point of contact and support for students experiencing academic, personal, social or domestic difficulties making appropriate referrals to internal contacts or external agencies
• Be responsible for taking, handling and answering routine student enquiries on a daytoday basis offering excellent customer service, information, advice and guidance as necessary
• Develop a positive working relationship with students' particularly in respect of their conduct and behaviour
• Be responsible for the daytoday confidential management of student support records
• Assist with the organisation of student visits and award ceremonies
• Assist with disciplinaries in accordance with the college's policies and procedures
• Act as first point of contact for staff queries
• Arrange appointments between students and staff
• Arrange and deliver tutorial support sessions to students in partnership with faculty and compliance staff, in groups and 1:
• Provide assistance/ extra support for students with disabilities and learning difficulties
• Liaise with faculty and other staff for preparation of ILPs to monitor student progress, identify possible barriers to achievement and ensure appropriate intervention to help individual students to overcome any barriers to the effective learning
• Assist faculty with academic management activities, including but not limited to coordinating the assessment procedures; coordinating and recording internal verification processes, assisting with the preparation for external verification / assessment boards
• Work with Programme Lead and Operations & Compliance Manager to plan and implement appropriate interventions when concerns arise that could impact on achievement or progress
• Support Programme Lead and Operations & Compliance Manager with preparation for and during visits from external agencies
• Respond to internal enquiries relating to academic issues
• Monitor assignment submission, including dealing with extension requests and extenuating circumstances
• Maintain accurate student records with details of supervision, tutorials, disciplinaries, assessments, extension's, withdrawals
• Using information systems produce reports as required for data returns, assessment boards, the annual monitoring process, for internal and external use
• Take part in departmental meetings
• Undertaking other tasks, as directed, to meet the needs of the business; working flexibly; and take personal responsibility for retaining and developing competence

This Job Description is intended as an outline indicator of general areas of activity and may be amended in the light of the changing needs of the organisation.

In addition to the specific tasks which distinguish one job from another, and the terms and conditions in contracts of employment, all staff have common responsibilities which are also integral to their terms of employment


These are as follows:

• To perform your responsibilities to a high level of professional and personal competence, maintaining a high standard of effectiveness and quality in all aspects of your work.
• To encourage students to respect others and value their individuality.
• To encourage students to take a pride in their environment and treat it with respect.
• To protect confidential information about, or in the possession of SIRM.
• To promote diversity and inclusion in the conduct of your work.
• To undertake training and personal development as required to ful