Visor Co-ordinator - East of England, United Kingdom - Surrey Police

Surrey Police

Verified Company

East of England, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Chief Constables' Message

We really welcome your interest in joining our Police Force.

It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference.

If you feel you are that person then we want to hear from you.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key Responsibilities

Division / Department - Public Protection
Grade - Grade G
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £30,486 - £36,026
Working Hours Hours per Week
Politically Restricted - No

You will be a point of contact within the HHPU for enquiries pertaining to all MAPPA (Multi Agency Public Protection Arrangements) offenders from partners, internally and externally.

Working within National Guidelines, you will update police systems in particular the secure ViSOR database, creating and maintaining top quality nominal records and administrating the transfer of offender records into and out of Surrey Police area.

You will support the team by ensuring all new offenders are allocated, visited and risk managed in a timely way.

Daily administration of the department mailbox, to field enquiries and action new information.

You will maintain performance spreadsheets, uphold excellent standards of data quality, and interrogate systems to prepare regular statistical reports for a variety of purposes, some for publication, others for performance management.

The successful applicant will support the team with checks and circulations using PINS, Eborders, and other computer systems.

You will work with mínimal supervision, reporting to the HHPU Sergeants to allocate work to the correct divisional areas, and prepare reports for Senior Management colleagues to ensure they are informed about the overall demand and performance of the HHPU.

Occasionally, you may be required to work from a different base station (Staines or Guildford) by arrangement, if the job requires it.

You will need to be willing to learn systems and processes, and be prepared to give advice on best practise and procedures, and could be required to train other colleagues in the use of ViSOR.

Skills & Experience

You will have excellent customer service skills, and demonstrate highly effective communication skills, as you will be answering enquiries from familiar and new contacts.

You will network with ViSOR coordinators from other Forces, colleagues from Internal departments and other agencies, such as Courts and Prisons, to maintain highly efficient levels of service.

The postholder will have impeccable standards of integrity and discretion, and will be vetted to enhanced clearance level.

You must have confidence in using a variety of computer systems as you will be using the following Secure police systems on a daily basis - ViSOR, PINS, Eborders, Niche.

Whilst experience of these would be desirable, it is not essential as training will be provided. However you must be able to adapt and learn new systems quickly and effectively.

Essential
GCSE or equivalent level of education.

Thorough knowledge or the ability to develop such knowledge of the HHPU criteria and process.

Proven and well-evidenced experience in office and administrative procedures and systems, including good knowledge of Microsoft Office functions in particular Word, Excel, PowerPoint and Outlook.

The ability to adopt a methodical approach, multi-task and manage a varied workload, with often high demand.

Excellent customer service focus and interpersonal skills, in particular oral skills, on the telephone.

The ability to get on with people and communicate effectively across a wide spectrum of individuals, agencies and offenders whilst able to be assertive when required.

Good written communication skills, including the ability to produce clear, concise and accurate written records, and maintain detailed and comprehensive spreadsheets.

The ability to work effectively with mínimal supervision (using own initiative) in a timely fashion, using appropriate organisation skills.

The ability to demonstrate impeccable standards of integrity and discretion and a professional attitude towards dealing with confidential work, and sometimes written material pertaining to sexual and violent crimes.

To have an inclusive and supportive manner, demonstrating respect, kindness and empathy.

The adaptability to change and cope with new demands and procedures. Has the ability to work under pressure and prioritise when necessary.

The ability to work well as a member of a team and make a positive contribution to activities within a team environment.

Co-operate with team members and colleagues towards achieving team and organisational objectives.

The post holder is required to successfully pass Vetting