Administrator - Manchester, United Kingdom - Health Assured

Health Assured
Health Assured
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

WORKFORCE PLANNING ADMINISTRATOR




LOCATION:
MANCHESTER CITY CENTRE (CLOSE TO VICTORIA STATION)




SALARY:
£20,000 - £22,000

MON - FRI FULL TIME HOURS AVAILABLE

JOB OVERVIEW
You will be confidently in control of all service workflows for the Employee Assistance Programme (EAP).

Working alongside the counselling and legal teams, you will be required to be highly organised and adaptable, actively responding to the daily fluctuations in service demand.

The role will involve organising the teams' workloads and ensuring the efficient running of the helpline, supporting with production of reports, management of holidays, helping the relevant teams to continually improve the service and assisting with general office duties.


DAY TO DAY RESPONSIBILITIES

  • Active management of daily workflows throughout the EAP department
  • Distribution and monitoring of large volumes of work to ensure the achievement of contractual service level agreements
  • Daily monitoring of the availability of staff who are able to receive incoming calls ensuring maximum coverage on the helpline
  • Providing support where needed in the production and development of management information reports
  • Plan, organise, authorise and record holidays for the EAP, maintaining staffing levels at all times in line with the departmental performance objectives, and recommend changes to annual leave caps where necessary
  • Assist with all telephony related issues coming into the business whether for the EAP function, OH or business services
  • Notify Management of potential problems with resource planning which may affect the service provision of the 24 Hour Counselling and Advice helpline and propose solutions to the problem
  • Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are adhered to at all times
  • Attending team meetings and training as required, providing statistical information
  • Escalating any service issues appropriately
  • Identifying areas where we can improve client experience

ESSENTIAL SKILLS AND COMPETENCIES

  • Minimum 1year experience in a similar position
  • High level of organisational skills, ability to work to tight deadlines, targets and complete project work to a consistently high standard
  • Experience in data entry, scheduling and diary management
  • Excellent communication and written skills
  • Excellent IT skills including MS Office knowledge and experience including a solid understanding of MS Excel
  • Excellent communication and customer service skills.

WHAT WILL YOU GET IN RETURN?

  • 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
  • Birthday Off/Mental Health Day
  • Profit Share Scheme
  • Christmas bonus after 3 years of service
  • Contributory Pension Scheme
  • Fab Fridays
- dress down & free treats

  • Allied Pride Network
  • Social events throughout the year
  • Free breakfast on Mondays
  • Fresh fruit delivered to the office each week
  • Free annual flu vaccine
  • Private health insurance after 5 years service
  • Life Insurance
  • Discounted eye test
  • Discounted glasses/contact lenses prescription

WHY JOIN OUR TEAM?


This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning.

The office is fast-paced and busy so we look for colleagues who have a positive and focused attitude.

Through training and DEVELOPMENT, we make sure that everyone who works here has the resources they need to build their careers.

So if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities for you at Health Assured.


Job Types:
Full-time, Permanent


Salary:
£20,000.00-£22,000.00 per year


Benefits:


  • Company pension
  • Referral programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Manchester City Centre,

Greater Manchester:
reliably commute or plan to relocate before starting work (required)


Work Location:
One location
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