Customer Service Representative - Newport, United Kingdom - Paneltex Limited

Paneltex Limited

Verified Company

Newport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Overview

Formed in Kingston upon Hull in 1991 as a manufacturer of insulated panels for cold storage, Paneltex is one of the world's leading temperature-controlled vehicle body builders and converters.

Thirty years later, Paneltex produces hundreds of refrigerated vehicle bodies, vehicle body kits, and portable cold stores a week out of seven specialised factories across the UK.

Position Title:
Customer Service Representative

Location:
North Cave, Brough, East Yorkshire

Hours of work: 40 hours per week - Mon-Thu / Fri

Salary:
£24,000 - £26,000 (DOE)

Other Benefits:
Equivalent of 32 days annual leave (inclusive of bank holidays), Contributory pension scheme & Life Assurance cover.

Job Overview

The role of the Customer Service Representative is to act as the first point of contact between the customer and the Paneltex.

Taking care of day-to-day processes in order to achieve the highest possible levels of service to the customer.

Key Duties and Responsibilities

Working with customer on their demand portal
Part of the team developing high level forecast for production
Managing demand from the portal to create production works orders for manufactured parts and orders for bought in items using Sage
Arranging shipments to customers with warehouse team using Customer portal
Creating shipping documents for export and invoicing
Handling customer enquiries around availability dates etc
Working with quality on handling customer quality issues
Maintaining price lists with support from the commercial team
Assisting with stock take as needed
Dealing with Freight Forwarders, including making and tracking shipments etc.
Encouraging, collecting and implementing improvement ideas in your area to reduce waste and make your colleagues jobs easier.

Knowledge, Skills and Abilities

Proven experience in Customer Service Role in an industrial manufacturing background.
Experience of using Customer portals or EDI
Effective administration, planning and organisation skills with strong attention to detail and accuracy
Well organised with the ability to work to tight deadlines
Excellent Computer skills. MS Office including Excel and Outlook & preference for experience of Sage
Flexible and selfmotivated, you'll take the initiative and be keen to embrace new opportunities
Preference for knowledge in Export shipment process.
Practical with a high attention to detail.
Problem solving skills.
Good team player and excellent communicator.

If you are keen to join a dynamic, hard-working team of people at a growing, forward-thinking UK manufacturing company, your interest is very welcome.

**_ No agencies please._