Jobs
>
Pinhoe

    Telesales Agent - Pinhoe, United Kingdom - Pilgrim's Food Masters

    Pilgrim's Food Masters
    Pilgrim's Food Masters Pinhoe, United Kingdom

    3 weeks ago

    Default job background
    Customer Service / Support
    Description

    We are Pilgrim's Food Masters, part of the Pilgrim's family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year.

    The wider Pilgrim's company employs around 60,000 people across the globe and we're one of the world's biggest food companies.

    We aim to become the best and most respected company in our industry creating the opportunity of a better future for all of our team members.

    Our Pilgrim's Food Masters portfolio includes famous brands that are some of the UK and Irelands Favourites, such as Denny, Galtee, Richmond and Fridge Raiders.

    We are the UK's biggest producer of prepared meals, making delicious chilled and frozen ready meals for every major supermarket in the UK.

    And our Accelerator business includes newer brands like Rollover Hot Dogs and Oakhouse Meals that target different consumer groups in unique ways.

    We strive every day to make Pilgrim's Food Master's a safe, healthy and happy place to work for all of our 4,500 employees.

    We will give full and equal consideration to all applicants regardless of age, gender, disability, race, religion and sexual orientation.

    Continuing to build a diverse workforce is fundamental to our business and we value the critical role it plays in creating a truly inclusive workplace
    Role Description
    We are looking for a Customer Service Representative to join our Oakhouse team at our branch in Exeter.

    As a customer service representative, you will be making and receiving customer calls to take food orders, promote our services, answering questions and resolving issues for both our existing and potential customers.

    This role will be office based Monday to Friday but you will be working in a fun, vibrant and friendly environment.

    This role is 30 hours a week
    Key Accountabilities

    • Follow the order inputting process, confirming details such as, Delivery date day and time slot, products ordered, final totals and value.
    • To receive and input brochure enquiries, then converting these enquirers to customers.
    • To make courtesy calls to enquirers (ENQ's) to confirm they have received their brochures and ask what they would like to order, using our introductory offers etc - Recording results on the SAP system
    • Ring back customers received via Messages Alerts, E-mail, Web, Post and Drivers, confirming details and looking for any sales opportunities.
    • Manage sales on allocated rounds, working with the manager and drivers to achieve set targets. Participating in promotions and activity to maximise Conversion and Retention of customers. Recording results and monitoring these against targets. Managing customer call frequency to maximise results.
    • Completing all Daily 'Activities' (telesales calls) looking for opportunities for those extra sales. Reporting to the manager if any routines cannot be completed.
    • Be familiar of all rounds, drivers, delivery days and time slots. Getting feedback from drivers and customers of any delivery issues and passing these onto your manager.
    Skills and Experience

    • Previous experience within a customer service role preferable but not essential
    • Must be computer literate
    • Be able to work on own initiative but also part of a team
    • A good communicator on the phone and via email correspondence
    • Good attention to detail
    Why Join Pilgrim's Food Masters...
    Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim's we focus on what's practical and important so through Simplicity, Ownership and Determination brings success.

    All these core values culminate into our vision which is:
    To be the best and most respected company in our industry, creating the opportunity of a better future for our team members
    We want you to have every opportunity to shine and show us your talents – please let us know if there is anything we can do to make sure the assessment process works for you

  • Viribus Animo Recruitment LTD

    Telesales Agent

    3 weeks ago


    Viribus Animo Recruitment LTD Speke, United Kingdom

    Our Client is a well-established solutions provider. They are expanding and are currently looking to recruit Telesales Agents to join their busy office in Speke, Liverpool · **To be suitable for this position applicants should have**: · - No previous Telesales experience, full tr ...

  • Viribus Animo Recruitment Ltd

    Telesales Agent

    3 weeks ago


    Viribus Animo Recruitment Ltd Speke, United Kingdom

    Our Client is a well-established financial solutions provider. They provide ethical and customer-focused financial management plans. They are expanding and are currently looking to recruit Telesales Advisors to join their busy office in Speke, Liverpool · **To be suitable for thi ...

  • Digitally Disruptive

    Telesales Agent

    1 week ago


    Digitally Disruptive Tiverton, United Kingdom

    **Part time or Full Time - Fantastic opportunity to work for an industry - Leading Digital Marketing Agency.** · **Telesales experience preferred.** · Our agents make warm outbound calls to companies that have expressed an interest in being contacted about digital marketing for t ...

  • Pilgrim's Food Masters

    Telesales Agent

    1 week ago


    Pilgrim's Food Masters Exeter, United Kingdom

    **Telesales Agent**: · - Call Centre & Customer Service · - Customer Service · - Exeter · - Permanent / Full Time · 13/3/2024 · We are Pilgrim's Food Masters, part of the Pilgrim's family since September 2021, (previously part of Kerry Foods) and we have a proud history of develo ...


  • WB Employment Ltd Crediton, United Kingdom

    We are advertising on behalf of our client an award-winning local business for an **In-bound Telesales Executive** to join their busy team. · **The Role-** · - Handling Key customer accounts · - Taking customer orders by telephone · - Cross/up selling products where possible · - ...