Receptionist - Exeter, United Kingdom - Focus Hotels Management

Focus Hotels Management

Verified Company

Exeter, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
FOC1127

Branch:
Hotel Indigo Exeter

Location:
Hotel Indigo Exeter, Exeter

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Shift pattern:07:00am - 17:30pm/ 09:00am - 20:30pm / 12:30pm - 23:00pm

Hours per week:40

Posted date:03/02/2024

Closing date:05/03/2024

Role Responsibilities

Guest Check-In and Check-Out: Greet guests upon their arrival, process checkins and checkouts efficiently, and ensure accurate documentation of guest information and payments.
Front Desk Operations: Manage the front desk area, including answering telephone calls, responding to guest inquiries, and providing information about hotel facilities, services, and local attractions.
Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as needed.
Billing and Payments: Process guest payments, handle cash transactions, and generate accurate bills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
Communication and Coordination: Maintain effective communication with other hotel departments to ensure smooth operations and guest satisfaction. Relay messages, coordinate guest requests, and provide assistance as required.
Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisors or managers when necessary.
Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
Administrative Tasks: Perform various administrative duties, such as filing, recordkeeping, and managing guest correspondence. Maintain cleanliness and organization at the front desk area.
Knowledge of

Hotel Services:
Stay informed about the hotel's services, amenities, and promotions to provide accurate and up-to-date information to guests.

Multitasking and

Time Management:
Handle multiple tasks simultaneously, prioritize effectively, and manage time efficiently in a fast-paced environment.

Key Requirements

Communication Skills
Teamwork
Professionalism
Attention to detail
Customer Service
IT Proficiency
Knowledgable in Oprea Hotel System

The neighbourhood of adaptation, inspiration and contemplation perched on the River exe, the historic centre of Exeter was once described as the Jewel of the West.

In the heart of the City Cnetre, Hotel Indigo Exeter has been lovingly restored and converted from its department store origins.

The hotel was once the home of Colson's, a department store which opned in 1792 by local millner Mrs Colson.

The hotel staying true to its roots now boasts 104 stylish bedrooms designed to honour elements of its historic past.

Fully equipped with luxury amenities, epyptian cotton linens, spa inspried bathrooms, 40" flatscreen TV's this is the perfect place to stay and explore the sights and sounds of the city.