Hub Officer - Cardiff, United Kingdom - Cardiff Council

Cardiff Council
Cardiff Council
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About The Service

About the job
An exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Hubs Team based across the city

Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.


This role requires the provision of professional, high quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.


What We Are Looking For From You
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have a positive attitude to new challenges with a willingness to adapt quickly to change.


Additional information
This post is part time and will work 18.5 hours per week. The pro-rata salary is £11,946 per annum.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

Weekend and evening working will be required on a rota basis and location of work may vary.

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Application Guidance:

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Behavioural Competency Framework
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Employee Charter:

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Job Reference:
PEO03599
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