Service Management Lead Finance Shared Services - Newcastle upon Tyne, United Kingdom - Arup

Description

Service Management Lead Finance Shared Services

Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

Are you passionate about building a more sustainable future? At Arup we work to find solutions for some of the world's most complex problems – providing expertise across all areas of the built environment from strategic approach and planning to design and engineering.

Join us and you will have the freedom to push boundaries, develop new skills and work on some of the world's most inspiring projects. We believe that by giving our people the freedom to be creative, we will produce work that continuously redefines quality across our firm. Whatever the role or specialism, our people are passionate about what they do, they believe in our values and are happy to come to work every day. And this is why people choose to work here and stay.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it

The Opportunity

Service Management Lead – Finance Shared Services will lead the global implementation and operation of processes and activities to facilitate the effective governance of services provided from the Finance SSC teams in Newcastle and Manila.

This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status and effective change control to manage changes in scope of services.

You will enable and facilitate the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas.

You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

Is this role right for you?

We are looking for people who:

• Have stakeholder management skills, particularly in complex environments. This includes building and maintaining relationships with internal customers and SSC stakeholders to align on service definition and performance metrics.
• Have a strong comprehension of finance processes. You should be knowledgeable about financial services, shared services, or outsourcing environments and be able to propose appropriate Service Levels and KPIs for the services delivered.
• Have experience in process mapping, documentation, and the production of service definition/contractual scoping documentation. With the ability to establish and maintain a service definition, develop RACI documentation, and ensure compliance with relevant laws and regulations.
• Worked in an operational environment where governance of service is necessary for successful delivery is highly valued. Practical knowledge of overseeing service review meetings, implementing change control processes, and ensuring effective resourcing and realistic deliverables.

Not ready to apply just yet, or have a few questions? Contact Adela Cervinschi at

If this role is not quite what you are looking for but you are interested in other opportunities for a future with purpose, please sign up to our Talent Community where you will be kept up to date with roles suitable for you to shape a better world.

What we offer you

At Arup, we care about each member's success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefitsto help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at

We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Simone Haigh at to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.

Closing Date: 30/04/2024

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Newcastle, Tyne and Wear, United Kingdom