Repairs Team Support Officer - London, United Kingdom - Octavia

Octavia

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To assist in the delivery of excellent customer relations within the Asset Management team and supporting the team in their work by providing administrative assistance.

Providing excellent customer care and administrative assistance
Improving Octavia Housing's resident satisfaction with the Asset Management Service
Building on existing skills and developing new skills
Working closely with team colleagues and other departments to enable excellent customer service
To build productive working relationships with residents and external agencies

Key Responsibilities

Work with the Repairs Manager and the Customer Support Officer to coordinate inspections and follow up visits by Building Inspectors and Property Surveyor
Take part in the Team's Phone Duty Rota
Provide team administration where necessary including updating property CRM files and uploading reports on to the CRM system
To provide back up to the Customer Support Officer in recording and coordinating responses to complaints ensuring that they are within target times and are to a high standard
Establish a good working relationship with the Association's contractors and follow up outstanding work with them to ensure that residents are kept update
Monitoring outstanding tasks and reporting these to the Repairs Manager
Assist in the preparation of paperwork on any legal cases
Assist in the preparation of paperwork for Housing Ombudsman enquiries

Requirements:

For this position, we have listed the requirements we believe are essential for this role:

Experience

Practical experience of providing Customer care
Experience of providing administrative support in a team environment
Experience of collecting/analysis data

Knowledge

Issues affecting tenants of social housing
Housing and Construction industry

Skills

Excellent communication skills to deal with customers who may be upset or vulnerable
Effective negotiation and influencing skills and ability to be firm with contractors or customers when necessary
Ability to work on own initiative and take decisions without supervision
Ability to work under pressure remaining calm and patient
Resolving, anticipating and preventing problems and finding solutions
Understanding of the balance between the needs of the tenant and those of the Association.
Excellent Literacy & Numeracy skills
Excellent Computer Skills
Ability to work as a member of a Team

Benefits
The salary for the role is £31, 282 with up to 10% Pension contribution.

We also offer a fantastic additional benefits:

Flexible-working
Life Assurance
Employee Wellbeing App/ Mental Health Support
Online GP Service
Cycle to work
Opportunities for selfdevelopment with over 60 courses available to selfenrol
Opportunities to volunteer in our Charity Retail Stores or on our Befriending Program
Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome_.