Customer Service Representative - Leeds, United Kingdom - Car Care Plan

Car Care Plan

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Principle Responsibilities:

Responsible for achieving the individual customer service targets set by:

Dealing with all manner of customer enquiries including, but not limited to, cancellations, registrations, finance enquiries & policy amendments
Ensuring that sufficient notes, of a suitable quality, are recorded on the core policy system after every call or action
Delivering a consistently superior customer experience, ensuring that we have met all the customer's needs, answered all their questions and that then customer fully understands our decisions
Processing all telephone claims proactively and efficiently within the limits of authority and in line with company policy
Ensuring claimants are informed of the status of the claim where a claim is rejected or adjusted. A full explanation of the reasons must be recorded on the claim file
Responding to claim enquiries, which may be received by various channels, within the limits of authority and in line with company policy and the terms and condition of the product
Ensuring any issue that is over and above the limits of authority/scope of the job description is escalated immediately to the relevant manager
Processing all telephone registrations within company standards.
Ensuring all registration amendments are completed accurately and in a timely manner.
Ensuring that the complaints procedure is followed where a complaint is made, including the issuing of verbal final responses
Conforming to legislative and procedural policies in force at all times e.g. FSA Regulations, DPA requirements

Skills & Attributes: