Nicu Support Secretary - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide secretarial support for the efficient operation of the neonatal department. To receive and process referrals appropriately. To manage the team inbox, and action in a timely manner. Copy and audio typing clinics and reports.

To act as a contact point, liaising between patients, medical and nursing staff and other internal and external organisations taking clear and concise messages when required, using personal judgement and sensitivity to resolve as necessary.

To receive, sort and prioritise daily correspondence for clinicians as required, resolving as appropriate and ensuring all clinical reports/requests are brought to the attention of the relevant clinician to enable appropriate action to be taken.

To receive and act upon telephone calls and face to face enquiries from patients, relatives and staff giving advice and information in a prompt, helpful and professional manner, handling conversations with sensitivity and confidentiality.

Accurately maintain waiting lists, set up clinics and book appointments.

To be responsible for the tracking of all medical records to and from the department, and to ensure that they are kept in a tidy order when they are in the department.

Able to use (or be prepared to learn) Careflow, BadgerNet, and other hospital IT systems ensuring that the department functions within the Trusts standards for the integrity of data collection.

Input data onto BadgerNet and Careflow To work closely with senior colleagues within the team to ensure effective secretarial support and cover.

Work together as an effective team worker, providing cover for colleagues in times of absence / annual leave as requested by line manager.

Undertake photocopying, filing and other general administration duties such as monitoring stationary supplies to ensure the efficient running of the office.

Willingness to support and assist junior members of the team as required, including assisting in the training of new starters.

Willingness to undertake further training and development Promote and uphold excellent standards in customer service The post holder will be expected to make changes in own work practices in accordance with service needs and demands and offer suggestions for improving services.

Such other responsible duties, appropriate to a Band 3, as requested by the line manager