IT Support Engineer - Egham, United Kingdom - Enterprise Rent-A-Car

Enterprise Rent-A-Car
Enterprise Rent-A-Car
Verified Company
Egham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overview
The spirit of a startup. The resources of Enterprise. When you bring your experience and talents here, you'll join a team of start-up minded creators and leaders.

But we're also part of Enterprise Holdings, one of the world's most respected companies andowner of brands like Enterprise Rent-A-Car.

For your career, and for your life, it's the best of both worlds.


Bodyshop Management Solutions is the foremost supplier of professional IT systems, designed to increase the profitability and efficiency of the modern bodyshop.

With experience owning and operating bodyshops, we have developed the system of choice for manyof the world's leading accident repair centers.


Responsibilities
Key responsibilities and accountabilities for this position will include, but are not limited to the following:

  • Resolving queries and providing solutions quickly and efficiently
  • Capturing and documenting information to provide accurate analysis
  • Diagnosing and solving hardware/software faults
  • Installing and configuring computer systems and peripherals
  • Logging customer/employee queries on Zendesk ticketing system
  • Managing inbound call traffic with a positive and friendly attitude
  • Visiting customer sites to install/repair/replace hardware & software
  • Identify and troubleshoot reported issues, offering direct solutions or escalating to the relevant team(s)
  • Maintaining strict adherence to the GDPR guidelines
  • Liaising with suppliers and business partners, and maintaining interdepartmental relationships to improve communication and effectiveness
  • Assisting with other departments and their projects

Qualifications

  • Previous experience in a similar Support Engineer role
  • Demonstrated customer service skills with high quality verbal and written communication
  • Ability to multitask, prioritise and work efficiently during periods of high demand
  • Demonstrated aptitude for problem solving using strong analytical skills
  • Satisfaction from helping others and improving established processes, enhancing service standards
  • Must be an excellent team player
  • Must have good knowledge of Microsoft windows and Microsoft Office
  • Knowledge of Linux is beneficial but not necessary

Additional Information
Please let us know about any accommodations you may need to participate in the recruitment process.

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Hours: 40 per week

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Salary: £22,000 to £25,000

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Location: Leeds or remote working within the UK


Entegral is a global team of individuals who collectively create a culture that strives to provide an inclusive environment where you can thrive.

We offer an active community minded Diversity, Equality and Inclusion committee. We support our women throughmonthly employee resource groups. We believe in belonging through providing My Purpose, My Time paid time off to volunteer. We invest in your growth through dedicated Days of Development. We believe in people over process. We refine and challenge our agilemindset through various communities of practice. Your voice is important, and we have a commitment to listen in our company wide town halls.
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